What could cause message to only appear in OWA and not in the Outlook client? Basicallysome message only appear in OWA and do not show up in the Outllo client. When I logon to OWA the missing messages show as unread. is the local pst file bad?

Could be a view set in Outlook. Are you using a PST and not server-based storage? Is it possible the mailbox was accessed by another session somewhere else and the messages downloaded to a different PST on another workstation?Neil Hobson, Exchange MVP

If it's in a PST it wouldn't show up in OWA. OWA is a live view of your mailbox. Their Outlook client could be offline or an incorrect view is being used. Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:EMA 2K7,EDA Win 7,ES,SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com

If it's in a PST it wouldn't show up in OWA. OWA is a live view of your mailbox. Their Outlook client could be offline or an incorrect view is being used. Mark Morowczynski|MCT| MCSE 2003:Messaging, Security|MCITP:EMA 2K7,EDA Win 7,ES,SA,EA|MCTS:Windows Mobile Admin|Security+|http://almostdailytech.com <cough> I knew that. :) Really, I type some rubbish sometimes!Neil Hobson, Exchange MVP

When we log in to OWA the emails show as unread and the user is using server based storage. There is a local pst file to work off line could this cause the problem?

Outlook views are the likely cause. See what views the user is using in Outlook.Neil Hobson, Exchange MVP

thanks for the help - so the emails where downloaded (outlook client) but never seen do to the views.

Hi, What is the type of your account? Exchange account or pop3 account? Please ensure that you can send email/Receive via Oultook. Please search the email from outlook 2003. Please try to use outlook /cleanviews to open outlook. Regards, Xiu