Ive searched the forums and web and havent quite found what I am encountering. If I totally missed something, please point me in the right direction, thanks. Also not sure which sub-forum to post this for sure as it could be Admin, Client, General, etc. I hope I chose correctly. Problem: Outlook clients 2007 and 2010 free/busy status shows data from server rather than from the clients personal folders calendar when using availability service (Mail set to be delivered to Personal Folders). Free/busy data IS available; it is just from the wrong source. 2003 clients along with 2007 clients that were individually hacked with UseLegacyFB registry entry to use shared folder free/busy data get the correct free/busy information based on users personal folders calendar. Why? What can be done to get all clients to look at the correct free/busy information? It seems like something isnt configured correctly in exchange 2010 but I dont know what. Would someone please help? If this has been covered elsewhere, please direct me to the correct place that tells me how to straighten out this situation. Thanks. Background details: Exchange 2010 server with various outlook clients through the company. Most have mail delivered to personal folders with a full calendar of meetings etc. in the personal folders calendar. Therefore only a handful of tentative meetings show up on the server calendar. Some people see the correct free/busy info from their coworkers personal folders while others see just the minimal data from the server. There are many documented cases of people not seeing free/busy information but I havent been able to find cases of people that are getting free/busy data but just not the right free/busy data. Examples: I have OL2010 client and all I see from others is data from server calendar which is usually just tentative items and a subset of what they have in personal folders. Another person has OL2007 w/o registry hack and has same situation as I do and can only see my incomplete server calendar rather than my personal folders calendar. Another person has OL2007 w/ registry hack and sees my personal folders calendar information Additional info: I am just a user with Outlook 2010 client. I am not an exchange server administrator so please forgive me if my questions and information dont come out right. I have been trying to deal with the help desk here and havent gotten a reasonable solution so I am trying to find out what should be done and learn more so I can forward back to our helpdesk to get our company straightened out. Much time has been wasted by not having access to accurate free/busy information (scheduling meetings when key people really arent available, etc). Also many people manually try and sync their server calendar with personal folders (a lot of work and still error prone). Some have Outlook 2007 with the registry hack but most dont. Some people like myself have spent time trying to solve this when the help desk hasnt been of help. I would like it solved and solved correctly so we can get on with things. If you need more information, I will do what I can to work with the helpdesk group to follow-up. Thank you for your attention.

On Tue, 10 Apr 2012 21:07:36 +0000, HoneyBrook wrote: >Ive searched the forums and web and havent quite found what I am encountering. If I totally missed something, please point me in the right direction, thanks. Also not sure which sub-forum to post this for sure as it could be Admin, Client, General, etc. I hope I chose correctly. > >Problem: > >Outlook clients 2007 and 2010 free/busy status shows data from server rather than from the clients personal folders calendar when using availability service (Mail set to be delivered to Personal Folders). Free/busy data IS available; it is just from the wrong source. No, it's the correct source. >2003 clients along with 2007 clients that were individually hacked with UseLegacyFB registry entry to use shared folder free/busy data get the correct free/busy information based on users personal folders calendar. So how's that working out with OWA, mobile phones, etc.? http://support.microsoft.com/kb/982698 That had nothing to do with PSTs, BTW. It just forced the client to use public folders. >Why? What can be done to get all clients to look at the correct free/busy information? Stop using PSTs, although they have nothing to do with your problem. Use archive mailboxes instead. >It seems like something isnt configured correctly in exchange 2010 but I dont know what. Would someone please help? If this has been covered elsewhere, please direct me to the correct place that tells me how to straighten out this situation. Thanks. > >Background details: > >Exchange 2010 server with various outlook clients through the company. Most have mail delivered to personal folders with a full calendar of meetings etc. in the personal folders calendar. Therefore only a handful of tentative meetings show up on the server calendar. Some people see the correct free/busy info from their coworkers personal folders while others see just the minimal data from the server. There are many documented cases of people not seeing free/busy information but I havent been able to find cases of people that are getting free/busy data but just not the right free/busy data. Why on earth would you have mail delivered to a PST? Why are you using Exchange instead of gmail or hotmail? >Examples: > >I have OL2010 client and all I see from others is data from server calendar which is usually just tentative items and a subset of what they have in personal folders. > >Another person has OL2007 w/o registry hack and has same situation as I do and can only see my incomplete server calendar rather than my personal folders calendar. > >Another person has OL2007 w/ registry hack and sees my personal folders calendar information > > > >Additional info: > >I am just a user with Outlook 2010 client. I am not an exchange server administrator so please forgive me if my questions and information dont come out right. I have been trying to deal with the help desk here and havent gotten a reasonable solution so I am trying to find out what should be done and learn more so I can forward back to our helpdesk to get our company straightened out. Much time has been wasted by not having access to accurate free/busy information (scheduling meetings when key people really arent available, etc). Also many people manually try and sync their server calendar with personal folders (a lot of work and still error prone). Some have Outlook 2007 with the registry hack but most dont. Some people like myself have spent time trying to solve this when the help desk hasnt been of help. I would like it solved and solved correctly so we can get on with things. If you need more information, I will do what I can to work with the helpdesk group to >follow-up. Thank you for your attention. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

No, it's the correct source. Really? That doesnt make sense. Why would it change which source it gets the data from when using availability service rather than the shared folders? Outlook clients that see free/busy info via shared folders gets the data from the calendar where the mail is delivered to. If mail location is on the server, then it uses that one but if mail is delivered to PST then it uses that one. Why would availability service be different and just look at the server even when mail is delivered to PST? So Im guessing there isnt a solution to the problem as I am gathering it works as designed in which availability service ONLY gets data from the server whether I use the server for my mail storage or I use PST. Correct? It seemed like there were a number of nice enhancements when going with availability service so I am very surprised that they took away the ability to have the free/busy information possibly come from the PST data. So how's that working out with OWA, mobile phones, etc.? I personally am not using OWA and Im not using a mobile phone with exchange so I dont know. Stop using PSTs, although they have nothing to do with your problem. Use archive mailboxes instead. I could do that and that would make it so people could see my information correctly but it doesnt help me see everyone elses correct free/busy info unless I can find a way to make everyone in the company change as well. That is not trivial. I see this as a partial workaround like the registry hack rather than a real fix. I will consider doing this for me at least. Didnt think it should matter whether I use a PST though. Why on earth would you have mail delivered to a PST? Why are you using Exchange instead of gmail or hotmail? The company dictates that we use Exchange and they set it up. Of course many exchange features are used by various people within company. We are a decent size international company and we use a number of Microsoft products. As far as going to a PST, Im not sure why but we had been setup this way many years ago and still use PST files through the different Exchange and Outlook migrations. That is what we are used to doing and the company has not made us change. True that we dont need to keep sending to PST and change is something I will look into. Anyhow, I was just thinking that maybe just maybe the company set something up wrong and there was a way I could help find a way to get them to make a fix. Still hoping there is something but guessing at this point that there isnt.

Hello, Please check the result via OWA. If OWA show the correct F/B information, you may need to check the autodiscover and EWS service on Outlook Client by: a. While Outlook is running, click the CTRL key and then right-click the Outlook icon in the system tray and then select Test Email Autoconfiguration. b. Confirm that your email address is in the address field, uncheck Use Guessmart and secure Guessmart authentication boxes. Then click the Test button. c. Once it runs, check the Log tab and Results tab. Thanks, Simon

As I guessed, OWA also does not show the correct free/busy information. It shows the same data from the availability service that my OL 2010 client shows. Example: I look at someones schedule (that person uses PST) and with both OWA and Outlook 2010 client it shows just the incomplete server free/busy schedule rather than the complete PST schedule. Another person with 2007 client with registry hack to use shared folders sees the other persons PST schedule correctly but when they use OWA, it is back to just seeing server schedule like me. I was discussing with some people why we use PST. At one time the company dictated that is how we had to do it. Now it is not dictated one way or the other however, we only have a 60MB server mailbox and mail ages out starting at 40 days. The other key factor is access to emails on our laptops when we are at a location without internet access. Im considering switching myself to delivering the mail to the server and have it archive right away. That will help people see my information but it wont help me see the rest of the company right until more can switch to this approach. For reference I did the Test anyway (trimmed a few things out for public posting here). Results tab: Autoconfiguration has started, this may take up to a minute Autoconfiguration has the following settings: Display Name: xxxxx, xxxxx Internal OWA URL: https://xxxxxxxxxx.xx.xxx.xxxxxx.com/owa External OWA URL: https://xxxxxxxxx1.xx.xxx.xxxxxx.com/owa Protocol: Exchange RPC Server: xxxxxxx.xx.xxx.xxxxxx.com Login Name: xxxxx.xxxxx Availability Service URL: https://xxxxxxxxx2.xx.xxx.xxxxxx.com/EWS/Exchange.asmx OOF URL: https://xxxxxxxxx2.xx.xxx.xxxxxx.com/EWS/Exchange.asmx OAB URL: https://xxxxxxxxx1.xx.xxx.xxxxxx.com/OAB/<whole bunch of hex numbers with dashes>/ Unified Message Service URL: https://xxxxxxxxx1.xx.xxx.xxxxxx.com/UnifiedMessaging/Service.asmx Auth Package: Unspecified Log tab: SMTP=xxxxx.xxxxx@xxxxxx.com Attempting URL https://xxxxxxxxx1.xx.xxx.xxxxxx.com/Autodiscover/Autodiscover.xml found through SCP Autodiscover to https://xxxxxxxxx1.xx.xxx.xxxxxx.com/Autodiscover/Autodiscover.xml starting GetLastError=0; httpStatus=200. Autodiscover to https:// xxxxxxxxx1.xx.xxx.xxxxxx.com/Autodiscover/Autodiscover.xml Succeeded (0x00000000)

Hello, I re-read your initial post and find what you are trying to do is to make the Outlook to find your F/B info from clients personal folders. If my understanding is correct, I am afraid it is not possible because it is by designed that Outlook will use the Availability Service to retrieve the F/B info from the users Mailbox from the Exchange side. Thanks, Simon