I am working on a rather large scale rollout, actually I came in after the rollout began. The customer is running Windows 7 Enterprise along with Office Professional 2013.

The initial rollout was planned to implement O365 due to an improper installation on their image, the client decided to remove O365 and install Office Professional 2013 however, I have run into several instances where, both O365 and 2013 Professional is installed on the same PC.

I fully understand this is incorrect placing both versions on the same PC as per Microsoft what I don't understand is, HOW did both version get installed? Is there some sort of glitch in the .msi for 2013 Professional that does not recognize the fact that O365 already exists on the PC or, is it simply once again this absolutely buggy image they are using?

Some of the troubleshooting regarding Outlook issues that I have read have been absolutely outrageous assumptions on the technicians part as, I simply go in and remove O365, the web helper, and run repair on the 2013 Professional addition which resolves the users issues.

Again, my question is simple: Why isn't Office 2013 Professional recognizing that O365 (or click to run) is already installed and why doesnt Office 2013 prompt the technician for removal of O365 before the 2013 Professional can began?

It would save the client an enormous amount of downtime just simply during the repair not to mention boost their confidence in Microsoft products simply because, the technicians working these problems do not understand this and do nothing but tell the client "it's all Microsoft Office fault" or, "You can't run Professional 2013 64-bit because it doesn't work", etc. Some of the absolute misstatements are so bad that, when most people at work go into one of these "diatribes" I simply have to walk-away.

Thank you