Not able to get the emails to the default PST file- reg.

Dear Support,

I had MS office 2007. using OCT, i have upgraded to MS office 2010.

Even though I create a new PST file (97-2002 format) and made as default, emails are not received to the default pst file.  Sent items also not stored in the new pst file. The ex-default pst file is used to send/receive the emails.

How to resolve this issue? pls help.

Thanks,

Ravi

September 8th, 2015 12:40am

Even though I create a new PST file (97-2002 format) and made as default, emails are not received to the default pst file.  Sent items also not stored in the new pst file. The ex-default pst file is used to send/receive the emails.

#1 - Why would you create an ANSI PST file (97-2002) instead of the default UNICODE file format in use since Outlook '2003. That's one thing I would change immediately.

#2 - Setting a PST file to be the default data file only means that the default contact/calendar folders are located in this data store. It has nothing to do with where email is received. All email account types EXCEPT POP3 email accounts will have mail delivered to their own <Inbox>. You can only designate the delivery <Inbox> for POP accounts.

To determine how your Outlook account(s) are configured, go to

File --> Account Settings

a) Email Tab will show the email accounts configured in your profile along with the type (POP, Imap etc) of account. If POP accounts are involved, highlight the account at which point it will show the delivery location for that account at the bottom of that window

b) to determine which data stores are in use - click on the data files tab

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September 8th, 2015 4:20am

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