Hello,

Problem:

When sending a Word document as a PDF (File -> Save and Send -> Send as PDF) via Outlook.  A continuous prompt of  'Save As' shows up trying to save the NormalEmail.dtm file to the users profile.  The email sends but this pop-up occurs every time.

Our Environment:

Citrix user profile management.

Outlook 2010

Word 2010

Temp Fix:

Deleting normal.dotm and normalemail.dotm under C:\profiles$\%username%\AppData\Roaming\Microsoft\Templates

Copying our default NormalEmail.dotm file to that location.

This is a solution until the user logs off and back onto the citrix server refreshing their Email Profile (Unpacking/Unloading)

Searching through the forums, people mentioned outlook addins, but running the Outlook client in Safemode offered no solution

Thank you

Has anyone experienced this before?

If you need more information please let me know!

This issue is still persistant

Hi,

Please open your Registry Editor and check on the AppData registry value to see if it is set to a value date other than %USERPROFILE%\AppData\Roaming. If so, try changing it back to %USERPROFILE%\AppData\Roaming and then test the issue again.

If above doesn't work, we can also try adding the following registry key to see if it helps:

HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Hello Steve,

The values in registry are setup as %USERPROFILE%.

I've also added the registry key for shutdown and it did no change.

Can you please tell me why this would have happened in the first place?  The system was working fine 2 weeks ago but now this is occurring daily.

• Edited by jared_ 4 hours 41 minutes ago