No free/busy data could be retrieved-Exchange 2007
Exchange 2007-NOT a migration from previous version.Single server model, CAS, HUB, I can view free/busy data via OWA, cannot see it on Outlook 2007Outlook 2007 passes autoconfig testsPublic Folders appear to be all rightMost articles I have read are mentioning the autoconfig, but that passes here.Help!~Eric Weiner
March 3rd, 2009 2:23am

Check the permissions on the users mailbox. Free/busy using Outlook 2007 reads this information directly from thetarget mailbox. Default needs read Free/Busy.http://msexchangeteam.com/archive/2006/10/23/429296.aspx
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March 3rd, 2009 2:54am

All users have default permission set to free/busy time. This is set by default I believe, and has not been changed for any users.
March 3rd, 2009 3:21am

Hi,Actually autoconfig tests are for Autodiscover services while Free/Busy served by availability service.~ Check any availibility service error in event log on CAS server and post it here...~ RunTest-OutlookWebServices and see if you get any error and post it here...How to Diagnose Availability Service Issueshttp://technet.microsoft.com/en-us/library/bb124805.aspxAmit Tank | MVP - Exchange | MCITP:EMA MCSA:M | http://ExchangeShare.WordPress.com
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March 3rd, 2009 7:14am

I did indeed get an error testing outlookwebservices. I don't see any errors in the event log on the CAS.Id : 1003Type : InformationMessage : About to test AutoDiscover with the e-mail address ***Id : 1013Type : ErrorMessage : When contacting https://webmail.company.com/autodiscover/autodiscove r.xml received the error The remote server returned an error: (401) U nauthorized.Id : 1006Type : ErrorMessage : The Autodiscover service could not be contacted.Here is results with another identity:Id : 1003Type : InformationMessage : About to test AutoDiscover with the e-mail address ***Id : 1007Type : InformationMessage : Testing server server.domain.local with the published name ht tp://webmail.company.com/ews/exchange.asmx & .Id : 1019Type : InformationMessage : Found a valid AutoDiscover service connection point. The AutoDiscover URL on this object is https://webmail.company.com/autodiscover/auto discover.xml.Id : 1013Type : ErrorMessage : When contacting https://webmail.company.com/autodiscover/autodiscove r.xml received the error The remote server returned an error: (401) U nauthorized.Id : 1006Type : ErrorMessage : The Autodiscover service could not be contacted.
March 3rd, 2009 6:43pm

Hi,Follow below article and see if it helps...http://www.exchange-genie.com/2007/07/401-error-when-attempting-test-outlookwebservices/ Amit Tank | MVP - Exchange | MCITP:EMA MCSA:M | http://ExchangeShare.WordPress.com
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March 3rd, 2009 7:36pm

I disabled loopback check. Free/busy data still not being retrieved via outlook, still works in OWA. test now shows:Id : 1007Type : InformationMessage : Testing server servername.domain.local with the published name ht tp://webmail.company.com/ews/exchange.asmx & .Id : 1019Type : InformationMessage : Found a valid AutoDiscover service connection point. The AutoDiscover URL on this object is https://webmail.company.com/autodiscover/auto discover.xml.Id : 1006Type : InformationMessage : The Autodiscover service was contacted at https://webmail.company.co m/autodiscover/autodiscover.xml.Id : 1013Type : ErrorMessage : When contacting http://webmail.company.com/ews/exchange.asmx receive d the error The request failed with HTTP status 403: Forbidden.Id : 1016Type : ErrorMessage : [EXCH]-Error when contacting the AS service at http://webmail.company.com/ews/exchange.asmx. The elapsed time was 571 milliseconds.Id : 1015Type : SuccessMessage : [EXCH]-Successfully contacted the OAB service at http://webmail.company.com/ews/exchange.asmx. The elapsed time was 0 milliseconds.Id : 1014Type : SuccessMessage : [EXCH]-Successfully contacted the UM service at https://servername. domain.local/UnifiedMessaging/Service.asmx. The elapsed time was 98 8 milliseconds.Id : 1016Type : InformationMessage : [EXPR]-The AS is not configured for this user.Id : 1015Type : SuccessMessage : [EXPR]-Successfully contacted the OAB service at . The elapsed time w as 0 milliseconds.Id : 1014Type : InformationMessage : [EXPR]-The UM is not configured for this user.Id : 1017Type : SuccessMessage : [EXPR]-Successfully contacted the RPC/HTTP service at https://webmail .company.com/Rpc. The elapsed time was 0 milliseconds.Id : 1006Type : SuccessMessage : The Autodiscover service was tested successfully.Id : 1021Type : InformationMessage : The following web services generated errors. As in EXCH Please use the prior output to diagnose and correct the errors.
March 3rd, 2009 8:27pm

Hi, Please understand that for Outlook 2007, it retrieves other users Free/Buys information by using Availability Service (AS) by connecting the EWS Virtual Directory. From your output: For internal user: Id : 1013 Type : Error Message : When contacting http://webmail.company.com/ews/exchange.asmx received the error The request failed with HTTP status 403: Forbidden. Id : 1016 Type : Error Message : [EXCH]-Error when contacting the AS service at http://webmail.company.com/ews/exchange.asmx. The elapsed time was 571 milliseconds. For external user (Outlook Anywhere): Id : 1016 Type : Information Message : [EXPR]-The AS is not configured for this user. Based on the current situation, I suggest we force on internal user issue firstly: I would like to explain that the HTTP error 403 can be caused by several factors. Description of Microsoft Internet Information Services (IIS) 5.0 and 6.0 status codes http://support.microsoft.com/kb/318380/en-us Info 1: In order to know more specific cause of the error, we need to gather the Sub-status code. Therefore, I suggest you enable logging on the Web Site to help troubleshooting the issue: Note: Please ensure the Protocol Status and Protocol Substatus have been selected when enabling the logging. How to enable logging in Internet Information Services (IIS) http://support.microsoft.com/kb/313437/en-us Please run Test-Outlookwebservices command again and post the related log information here. Info 2: In addition, please also enable logging on the Outlook client to check whether the same error (403) is encountered when client attempts to connect to EWS virtual directory in order to gather Free/Busy information: Logging for troubleshooting can be enabled by navigating to Tools | Options | Other | Advanced Options | Enable logging (troubleshooting). After you enable logging, restart Outlook and then reproduce the issue. The results will appear in the free/busy log in the %temp%\olkas directory. The file name should like 20090305-133138835-fb.log Info 3: Please run Get-WebServicesVirtualDirectory ews (default web site) | fl to get the configuration of the EWS virtual directory. Info 4: Please let me know whether the users logged in to Outlook while domain-connected (internal) or are they connecting over the Internet using Outlook Anywhere (external). Mike
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March 5th, 2009 8:56am

In the end, the resolution was that one of my internal URL's on my CAS was set to HTTP rather then HTTPS. Clients were in fact failing to pull free/busy data because the directory was set to require secure communication but the ews URL was set to httpI used the Exchange Console to manually set the URL to https and all outlook clients began to pull free busy data. kb940726http://support.microsoft.com/kb/940726has the command I used, just had to reset all my URL's to discover the problem.Thank you!
March 19th, 2009 7:23pm

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