I have SBS2003 installed at a client who is a franshisee in a group. I set the exchange server up with the domain "franchise.co.za". The server does not use DNS, but sends to a smarthost, since it is on adsl with a dynamic IP address. The group registered the domain name, say, franchise.co.za. All their franchisees then get email addresses "user@franchise.co.za". Now, when any one within this branch in the group, where I installed SBS with MS Exchange, tries to send to another branch, say anotherbranch@franchise.co.za, the exchange server obviously checks the server and says, ok, I am franchise.co.za, and "anotherbranch" does not exist in my database, so I cannot deliver it. How do I reconfigure this server to send mail to "franchise.co.za" for users that does not exist on this server, to send it out to the smarthost? I need an urgent resolution here, because at this point the customer is not very happy with me, since he cannot communicate with even his head office, because "headoffice@franchise.co.za" does not exist on his exchange server, although it exists in the group and at the isp. Thanks Ben Keyse

In Exchange 2003 there is an option under Default SMTP Server to "Forward all mail with unresolved recipients to host" use the host address of the main group's mail server