Moving emails to a folder then move the folder to another folder, emails disappeared. Outlook 2013

Moving emails to a folder then move the folder to another folder, emails disappeared. Outlook 2013

this is happening only in Outlook 2013, we're currently using Office 365 account in Outlook, OWA is working fine.

January 30th, 2015 9:35am

Hi,

Please disable using Exchange Cached mode in Outlook and check whether the issue occurs in Outlook Online mode.

If the issue doesnt happen in Online mode, the issue should be related to the Cached Outlook profile. We can create a new Outlook profile and check whether the issue persists:

http://support2.microsoft.com/kb/829918

If the issue can be reproduced in Online mode but not in OWA, please restart Outlook in safe mode (disable all third-party add-ins) to check whether the issue can be reproduced. To start Outlook in safe mode, please refer to:

https://support.office.com/en-za/article/I-can-t-start-Microsoft-Outlook-2010-or-2013-or-receive-the-error-%E2%80%9CCannot-start-Microsoft-Office-Outlook-Cannot-open-the-Outlook-Window%E2%80%9D-d1f69da6-b333-4650-97bf-4d77bd7abb85

Regards,

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February 1st, 2015 9:50pm

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