Microsoft outlook 2013 has stopped working and crashes everytime...

Microsoft outlook 2013 has stopped working and crashes everytime...

I have installed Outlook 2013 and it keeps on crashing. I have performed the following steps for this issue.
We are using windows 7 x64 sp1 operating system and office professional plus x86 2013.

1 ) I have tried to scan my pst files.
2 ) Repaired msoffice 2013 ,uninstalled and installed again.
3 ) I have created a new profile. 
4 ) Performed outlook.exe /resetnavpane  but Outlook still crashes.
5 ) I have disabled all Add-ins but outlook still crashes.
6 ) Removed all office 2010 KB's but no luck.
7 )  Right click on Outlook.exe. >Go to Properties.

      outlook.exe compatibility tab and uncheck all the check box but no luck.


I have checked event viewer and I got this log

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: mso.dll, version: 15.0.4420.1017, time stamp: 0x5067368f
Exception code: 0xc0000005
Fault offset: 0x00e5380a
Faulting process id: 0x1960
Faulting application start time: 0x01ce46f0624e16d3
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Report Id: a10ec084-b2e3-11e2-b3ff-90b11c608c8f

Any help would be much appreciated.

Looking forward for your quick reply on this.

Thanks in Advance... :)
Praveen Kumar
System Administrator

May 8th, 2013 8:41am

Please update your display adapter to the lastest version to check the result.

Disable Aero on Windows 7 and check what would happen: http://www.howtogeek.com/howto/windows-vista/disable-aero-on-windows-vista/

Perform a clean startup to determine whether background programs are interfering with Outlook. http://support.microsoft.com/kb/331796

Fpr the "hangs" and "crashes" issue, we may try tool called Ad plus. http://support.microsoft.com/kb/286350

Thanks.

Tony Chen
TechNet Community Support


Free Windows Admin Tool Kit Click here and download it now
May 9th, 2013 6:48am

Try installing Microsoft KB2956170
May 13th, 2015 11:01am

You can also try to login to the computer with another profile and see if the issue occurs with the other user on the same computer.  I've had issues where the user profile (not outlook profile) was corrupted and causing Outlook crashes.
Free Windows Admin Tool Kit Click here and download it now
May 13th, 2015 11:07am

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