Hello!

I have a problem. When I attempt to open a Word document, I get an error message :

"Word failed reading from this file. Please restore the network connection or replace floppy disk and retry".

Does anyone know how I can fix this ? It's a very important document. Waiting for reply.

Thanks.

• Moved by Lanlan HuangMicrosoft contingent staff Monday, March 23, 2015 1:52 AM

Hello!

Try to follow these steps

• Close any open programs, including non-Office software.
• Open Microsoft Word and click on the Microsoft Office button, in the upper left corner of the screen.
• Select "Word Options" and go to "Resources." Click "Diagnose," then "Continue," and select "Start Diagnostics."
• Reboot your computer when diagnostics are complete.

Also u can find info on this forum. These issue is discussed here:

http://www.filerepairforum.com/forum/microsoft/microsoft-aa/word/728-%E2%80%8Bfix-word-file