We have acquired license for MS Office Pro Plus 2013.  and downloaded SW_DVD5_Office_Professional_Plus_2013w_SP1_64Bit_English_MLF_X19-35976.ISO

to  be installed on my 64bit system. but i am unable to do that as it reaches half way and then shows below mentioned message,

Microsoft Setup Bootstrapper has stopped working

I have tried several suggestions like cleaning registry, disabling firewalls, antivirus, stopping print spool, stopping services etc.

please help me get thru this problem. 

Hi,

There are many reasons for the happening of this problem (Bootstrapper has stopped working), like a beta edition of Office exists, antivirus or firewall program or other security software, etc.

Have you ever attempted to install other Office products on this machine previously? Remnants of old Office installation is a common cause of this issue.

I see you've mentioned "cleaning registry", not sure how you did this, the recommended way to remove any traces/remnants for the old Office instance from your system is to run Microsoft Fix It tool.

After this, please try again in Windows clean boot and see if issue persists: http://support.microsoft.com/kb/929135

Please feel free to post back with any findings.

Regards,

Ethan Hua
TechNet Community Support

I have tired the cleaning tool however it is saying that the troubleshooter could not detect any problems. I tried installing Word 2013 in clean boot (disabling all services except for Microsoft services) and that didn't work either, I still got the error bootstrapper has stopped working, how do i resolve this issue? And why doesn't Microsoft word be included when you purchase a new PC why do you have to buy it separately, I already elected to purchase the Windows OS with a Windows PC shouldn't I receive the basic windows software as a basic Amenity.