Message delay(external delay) of roughly 5 hours, 2nd occurance even after setting up rules for the sender(s)

I am specifically having an issue with these certain contacts that for whatever reason, always results in a delayed email delivery to my users even after creating rules that should always allow. Running a message trace results in a "Delivered (with external delay) this last time equated to a 5 hour wait and the first encounter was roughly the same. Although these rules may not pertain to the issue I am experiencing, I have yet to find a whole lot of information as to what my specific problem is. From research, it appears most of the time a representative asks you to send them your message header for them to analyze. If someone could reach out to me from Microsoft and give me a better understanding as to what I can do to resolve this, I would appreciate it.

Thanks.

Hybrid environment, Exchange 2010 / Office 365
  • Edited by NML651 Friday, August 07, 2015 3:29 PM
August 7th, 2015 3:28pm

Jim,

Can you assist me in how to send you a private message? Either I'm missing it or don't have the ability to do so.


  • Edited by NML651 13 hours 58 minutes ago
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August 11th, 2015 1:28pm

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