We have faced the issue in outlook 2007.suppose,we are receiving 5 mails at a time.it is not downloading all the 5 mails.it is downloading only 2 and other 3 mails ,we are clicking send/receive button to receive the 3 mails.This was the issue in 2007 which i had faced.

In same manner,outlook 2013 also we are facing the same issue.For example,we are receiving 10 mails and all the 10 mails are not at all downloading continuously.It is downloading and showing only two mails and manually if we click on send/receive button,it is downloading 8 mails.

I request you to provide a solution for downloading all the mails(one by one) at a time.

Hi,

I think it should be related to the Send/Receive Group, please create a new Send/Receive group in Outlook and check if it helps:

1. Click File, and then clickOptions.
2. Click the Advanced tab.
3. In the  Send and Recieve section, clickSend/Recieve.
4. Under Group Name, click the group, and then click Copy.
5. Under Send/Receive Group Name, type the new group name, and then clickOK.
6. Under Group Name, click the old group name.
7. Under both When Outlook is Online andWhen Outlook is Offline, click to clear the check box forInclude this group in Send/Receive (F9).
8. Click Close.
9. Quit Outlook, and then restart Outlook.

Please also use the following steps to re-enable the Send immediately when connected option.

• Outlook 2013
  1. On the File tab, click Options.
  2. In the Outlook Options dialog box, click Advanced.
  3. In the Send and receive section, click to enable Send immediately when connected.
  4. Click OK.
• Outlook 2007
  1. On the Tools menu, click Options.
  2. In the Options dialog box, select the Mail Setup tab.
  3. In the Send/Receive section, click to enable Send immediately when connected.
  4. Click OK.

I hope this can help. If the steps above still fail, try to create a new profile to setup the account:

http://support.microsoft.com/kb/829918/en-us

Regards,

Melon Chen
TechNet Community Support

Hi Mr.Melon Chen

Thanks for providing the details.I have created the new group name and let me know whether we have to remove the Old group name.

If two group names are available whether it will work properly?

Regards

Pradeep

Hi Mr.Melon Chen

Thanks for providing the details.I have created the new group name and let me know whether we have to remove the Old group name.

If two group names are available whether it will work properly?

Could you please clarify?

Regards

Pradeep

Hi

Is there any update for the above request.

Regards

Pradeep

Consider to delete the .srs file then check the result, this usually resolves the send/receive problems.

In Windows7 or later, the SRS is at

C:\Users\username\AppData\Roaming\Microsoft\Outlook

In Windows XP, it's at

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Remove the file and Outlook will create a new one the next time it runs, hopefully it will solve the problem.

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator 20 hours 22 minutes ago

Consider to delete the .srs file then check the result, this usually resolves the send/receive problems.

In Windows7 or later, the SRS is at

C:\Users\username\AppData\Roaming\Microsoft\Outlook

In Windows XP, it's at

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Remove the file and Outlook will create a new one the next time it runs, hopefully it will solve the problem.

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator 20 hours 22 minutes ago

Consider to delete the .srs file then check the result, this usually resolves the send/receive problems.

In Windows7 or later, the SRS is at

C:\Users\username\AppData\Roaming\Microsoft\Outlook

In Windows XP, it's at

C:\Documents and Settings\username\Application Data\Microsoft\Outlook

Remove the file and Outlook will create a new one the next time it runs, hopefully it will solve the problem.

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator Thursday, August 07, 2014 2:36 PM

Hi Melon

Thanks form the update.I have created a new profile and transferred the PST files backup to new folder.Now the mails are downloading continuously without any issue.

Mails are downloading automatically without any issue.

Regards

Pradeep

Hi Melon

Thanks for sharing the information.The problem is resolved by creating a new PST file and mails are downloading automatically depending upon the receiving mails without any issue.

I will try as per your instruction, if again i am facing the issues in receiving mails.

Regards

Pradeep