Mails are not downloading automatically in outlook 2013 (POP Account)

Hi Support,

We are using outlook 2013 as a POP account.The issue is that mails are not at all coming automatically.Everytime,we click on Send/Receive button to receive the emails.

I have checked the outlook 2013 settings in POP account. Disabled the Scheduled Send/Receive by showing tick mark,clicked on Send/Receive and the following things are ticked.

Setting for group "All Account" 

Ticked in the box - Include this group in Send/Receive(f9)

Ticked in the box - Schedule an automatic send/receive every 30 minutes

When outlook is offline:

Ticked in the box - include this group send/receive every 30 minutes.

In advanced server timeout choosen as 1 minute.

Please let me know how to fix this issue.We want the incoming emails to be downloaded automatically.

Thanks in advance

Regards

R.Pradeep

July 21st, 2015 9:23am

Hi Support,

Refer to the above reply,I have removed the tick mark in Disabled Send/Receive.But in POP account i am not receiving the emails automatically.Manually downloading the emails.

Pls. let me know how to fix it.

Regards

R.Pradeep

Free Windows Admin Tool Kit Click here and download it now
July 22nd, 2015 3:14am

Hi pradeeppdy,

Could you send email normally? It seems that you have tried several methods to solve this issue.

For your issue, I suggest you create a new outlook profile to test it. Please make sure you have checked the option as shown in the following figure.

Please try this method and let me know if it works for you. I'm glad to help and follow up your reply.

Regards,

Emi Zhang
TechNet Community Su

July 23rd, 2015 10:33pm

Hi Emi Zhang,

We are able to send emails normally without any issue.We are facing the issue in receiving emails.

Our outlook server settings are attached for your reference.

      

Regards

R.Pradeep

Free Windows Admin Tool Kit Click here and download it now
July 27th, 2015 12:57am

Hi pradeeppdy,

I didn't get your images, I suggest you send the screenshot to our email address.
ibsofc@microsoft.com
Please Note: Please add the URL of the case in the email subject or body.

I'm glad to help and follow up your reply.

Regards,

Emi Zhang
TechNet Community Su

July 27th, 2015 8:08am

Hi Emi Zhang,

Mail has been sent to ibsofc@microsoft.com.

Please let me know your furtehr instructions.

Thanks in advance

Regards

R.Pradeep

Free Windows Admin Tool Kit Click here and download it now
July 28th, 2015 6:21am

As you can receive emails when clicking Send/Receive, the Account Settings should be configured fine.

I suggest you try two things here:

1. The possible reason of the issue is that the send/receive setting is corrupted, I suggest you rename the .srs file in the following location:

C:\Users\username\AppData\Roaming\Microsoft\Outlook

Find the .srs file and rename it to old. Srs file stores your send receive settings and if it's deleted or removed, Outlook will generate a new one the next time it starts.

2. Disable the add-ins in Outlook, especially some security related or anti-spam add-ins to check the result.

-Jeff

July 29th, 2015 3:43am

Hi Jeff,

Thanks for your reply.But i am not able to find APP data in C local hard drive path.

I can able to goto c drive path and selected users and then selected username. but app Data is missing.

Pls. let me know how we can see the APp Data.

Thanks 

Regards

R.pradeep

Free Windows Admin Tool Kit Click here and download it now
July 29th, 2015 7:46am

They are not missing but invisible.

Try "Show hidden files, folders, or drives".

July 29th, 2015 9:21pm

Hi Jeff Hardyy,

It is visible.Thanks for your information.

As per your guidelines,i have named SRS files to old & also disabled the add-ins in the outlook.

I have re-started the pc and for the past two days,i didn't find any issue in the email.Mails are now downloading automatically in outlook without any issue.

Really THANKS for your support.

Regards

R.Pradeep

Free Windows Admin Tool Kit Click here and download it now
July 31st, 2015 1:33am

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