Mailbox relocation causes sync issues with iPhone and Doid
We are moving our mailbox to a new server. After I move the mailboxes to the new server, iPhone and Droid phones fail to sync new e-mail and exiting calendar events. If I open an e-mail or a calendared event it THEN syncs to the mobile device. Weird. Exchange is Exchange 2003 SP2 on Windows 2003. iPhone has latest OS (4.1) Droid is less then week out of the box. Everything works fine until the mailbox is moved. Any assistance would be greatly appreciated. Harry
October 12th, 2010 2:39am

How is the new server exposed to the internet? Certificates correct? Anything in the event logs? Test here: https://www.testexchangeconnectivity.com/
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October 12th, 2010 9:21am

On Tue, 12 Oct 2010 06:36:15 +0000, koolaid86 wrote: > > >We are moving our mailbox to a new server. After I move the mailboxes to the new server, iPhone and Droid phones fail to sync new e-mail and exiting calendar events. If I open an e-mail or a calendared event it THEN syncs to the mobile device. Weird. > >Exchange is Exchange 2003 SP2 on Windows 2003. iPhone has latest OS (4.1) Droid is less then week out of the box. > >Everything works fine until the mailbox is moved. > >Any assistance would be greatly appreciated. Try removing the mobile device's partnership from the mailbox. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP
October 12th, 2010 11:30am

On Tue, 12 Oct 2010 06:36:15 +0000, koolaid86 wrote: > > >We are moving our mailbox to a new server. After I move the mailboxes to the new server, iPhone and Droid phones fail to sync new e-mail and exiting calendar events. If I open an e-mail or a calendared event it THEN syncs to the mobile device. Weird. > >Exchange is Exchange 2003 SP2 on Windows 2003. iPhone has latest OS (4.1) Droid is less then week out of the box. > >Everything works fine until the mailbox is moved. > >Any assistance would be greatly appreciated. Try removing the mobile device's partnership from the mailbox. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP One of the beauties of active sync is that ability to simply remove the partnership from the server side and it's automatically recreated when the phone reconnects to the server. I have fixed more than a few Iphone issues just by doing that.
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October 12th, 2010 3:20pm

On Tue, 12 Oct 2010 19:18:47 +0000, AndyD_ wrote: [ snip ] >One of the beauties of active sync is that ability to simply remove the partnership from the server side and it's automatically recreated when the phone reconnects to the server. I have fixed more than a few Iphone issues just by doing that. No kidding? :-) Seriously, it's not just iphones. It's as if the old problems with Outlook profiles were transferred to mobile devices! I've had to have users delete the ActiveSync setup from a few phones after removing the parnership from the mailbox didn't fix the problem. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP
October 12th, 2010 5:20pm

Hi, For this issue, I agree with the friends above. if you move a mailbox form Exchange 2003 to Exchange 2003 or to Exchange 2007 RTM, you have to recreate the partnership manually. Here are some related articles: Exchange ActiveSync relationships and server migrations http://blog.powershell.no/2009/04/17/exchange-activesync-relationships-and-server-migrations/ Steps to manually recreate the sync relationship on mobile devices synchronizing with Microsoft Exchange Server http://msexchangeteam.com/archive/2008/01/30/447971.aspx If anything is unclear, please feel free to let me know and I will be glad to help. Best Regards, Evan
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October 14th, 2010 5:29am

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