Mail receipt issue
Hi, We are using an exchange 2003 for our emailing infrastructure. We are facing the error mentioned below with only one domain:
Sender ID: user@domain.com,
The error message that the sender gets is: Final-Recipient: rfc822;
texperts@pop2.thetexperts.com
Original-Recipient: rfc822;recepient@domain.com
Action: failed
Status: 5.2.2
Remote-MTA: dns; pop2.netcore.co.in
Diagnostic-Code: smtp; 552 5.2.2 Over quota
The issue that I see here is that the id in the first line does not match any of our records. The records that we have are smtp. rediffmailpro.com & mail.thetexperts.com, however here comes a totally different id which I beleive is causing an issue.
Also the error "Over Quota" is mis-leading as the same user gets around 20-25 mails everyday so I am not considering that while troubleshooting. I suppose this to be an issue from the sender end as we are able to send mails to this id & this issue is with
receiving mails only. Kindly help with the issue
Thanks & Regards,
Amit Bhattacharjee
July 15th, 2010 7:36am
Hi Amit,
Is it true that a external sender user@domain.com cannot
send the message to the recipients in your domain, and the NRD message indicated that the Final-Recipient is
texperts@pop2.thetexperts.com?
Since you can receive messages from other domains, I also think this problem is in the sender's domain. Suggest the domain administrator to check if they have correct A record and
MX record for your mail server.
Free Windows Admin Tool Kit Click here and download it now
July 16th, 2010 10:51am
Hi Gen, Thanks for the update. Just wanted to confirm so I will ask the sender domain admin to check the records
Thanks & Regards,
Amit Bhattacharjee
July 16th, 2010 11:17am