In our corporation we have noticed that when a users email field is populated on the General Tab in Active Directory we are unable to customise their mail profile during its creation with Mail (32-bit).  After giving the profile a name it is automatically completed without any further intervention.  This can create issues when there are some mismatches between what is in AD and what is actually required for a functioning mail profile.  We can get around this easily enough by removing their email from AD temporarily but were wondering if there was another way around this, or whether this was expected behaviour we have no control over?

It makes it difficult to create profiles for mailboxes other than that particular user.  Though this can be circumvented by adding it as a secondary mailbox it isn't always what we want.

Anything we can do about this or is it simply the way things are (which we expect is the case)?

Hi,

You are in an Exchange environment, right? As far as I know, this is due to the Autodiscover service of your mail server. When Microsoft Exchange mailbox information is available to your domain-joined workstation, Outlook will configure profile based on Active Directory Primary SMTP address automatically.

If you don't want this behavior, please try to disable this Group Policy setting and see if it works:

"Automatically configure profile based on Active Directory Primary SMTP address"

This policy setting is under User configuration/Administrative Templates/Microsoft Outlook 2013/Account settings/Exchange.

You will need the ADMX templates for Office 2013 if you haven't installed them already: www.microsoft.com/.../details.aspx

By the way, this is the forum to discuss questions and feedback for Microsoft Office client. You question is more on Exchange server side, for any further questions, I would suggest you to post in the forum of Exchange server, where you can get more experienced responses:

https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Regards,

Ethan Hua
TechNet Community Support

Ethan, thanks for your reply that was exactly what I am looking for.

I understand your feedback based on the choice of forum, I was not sure where to post it.

Thanks again.