Hi there, I've got a really odd problem, a few times a month an email will be sent to our IT shared mailbox that shouldn't have been. I've spoken to the senders and they haven't meant to send these emails to IT and say they didn't type in the email address for our IT mailbox. I could put some of it down to mistypes and address history in Outlook but its happening too often and with some users who would notice an extra recipient in their to line. The IT mailbox is always the last one in the To: field (even if there are CC's in the email it appears as the last TO:) The emails are not going to people with I as a beginning character of their first name or surname Regular users wouldn't send mail to IT mailbox - we have a separate mailbox for Helpdesk. The IT mailbox appears in the TO list in the sent items folder. IT mailbox is not a delegate and has no permissions on the sender mailbox I've searched the log files, looked through email tracking and nothing - I can't find anything on the internets that relates to this either. We are using Exchange 2007 and the clients are mostly Office 2003 with some Office 2007 Has anyone else seen this problem? Or offer any advice? Thanks

Is it happening from particular users? or all users? and i hope you donot have any other mailbox by this name. Vinod |CCNA|MCSE 2003 +Messaging|MCTS|ITIL V3|

Hi,As my understanding that user who did not type IT account in "To" will send email to IT account,is that ture?If it is the case,then I think we first need to launch outlook with "/cleanrules" from client computer and then send the email again.Please try to check transport rule to see if you havesome related rulehave been configrued there.Besides,I 'd like to know if the issueoccur when the user send each email. Also you can use Mapiedit.exe to check the sent item from sender mailbox.Regards,Xiu

did you try using powershell and the Get-MessageTrackingLog -Server HT -Sender <From> -Start <startdate> -Subjectuse the hub transport from the message headersthis should help you determine if it was a mailbox rule or transport rule

Hi, Thanks for the replies. In answer to the questions - it happens from any random users and no we don't have any other mailbox with the same or a similar name and it only seems to happen to one email not to all. I've asked a user to send email again almost immedaitely after it happened and it went to the correct person without going to IT mailbox. I've tried with the same email from different people and different mails from someone its happened to and we couldn't replicate the problem. I haven't tried the mapi editor from the client yet - is there anything in particular I should be on the look out for? Thanks for the powershell command I've given that a try and I can't see any rules applied to the message. :-(

Hi,Please try to use MFCmapi.exe to open maibox that you have email sent out. We need to check therecipient for email that we have sent. Also please check the email in IT mailbox in MFCmapi.exe to see what is the sender for that email,if it is sent from the originail pepole or others.Besides,when the email comes to IT mailbox,please try to forward it and check if it will be auto sent to IT mailbox again.Regards,Xiu