I am trying to set up my email in Outlook 2013.  Because it is an exchange server I need to do it from the control panel.  When I go to the control panel on my Surface Pro 2 and click on the icon the nothing happens, no error message or anything.  I have shut down, tried left clicking and open many times and still no response.  Please help if you can, thanks.

Hi,

Please try to locate HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles and rename the Profiles key to ProfilesOLD. And then try to open Mail applet again to check the result.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

• Marked as answer by Steve FanMicrosoft contingent staff, Moderator Sunday, February 16, 2014 1:34 PM

I hope it would worked, but it did not...

Hi,

Please try to locate HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles and rename the Profiles key to ProfilesOLD. And then try to open Mail applet again to check the result.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

I try this change the profileOLD, but it CANNOT work.