Tried to create mailing labels in MS Word 2010 from MS Outlook 2010 contacts.

Click "Mailings" from menu bar; and choose "Start Mail Merge" | "Labels...".

Select Vendor and product Number, click "OK"

Click "Mailings" from menu bar; and choose "Select Recipients" | "Select from Outlook Contacts"

RESULTS BELOW.  (Any help would be gratefully appreciated.)

Microsoft Word has stopped working

Problem signature:

  Problem Event Name: BEX

  Application Name: WINWORD.EXE

  Application Version: 14.0.6024.1000

  Application Timestamp: 4d83e310

  Fault Module Name: pstprx32.dll_unloaded

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 4defce05

  Exception Offset: 6c4b1744

  Exception Code: c0000005

  Exception Data: 00000008

  OS Version: 6.1.7600.2.0.0.768.3

  Locale ID: 1033

 

Additional information about the problem:

  LCID: 1033

  skulcid: 1033

 

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Hi,

This problem might occur if the Outlook profile corrupted.

We can try to create a new profile to test the issue, follow these steps:

1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Highlight the profile, and choose Properties. Then Email Accounts..., add your email account in the profile.
7. Start Outlook, and choose this new profile.

If this problem does not occur in the new Outlook profile, the old Outlook profile is corrupted. We can delete that and use a new Outlook profile.

Best Regards.

I'm having a very similar issue. I have a Word .docx file that was working just fine. However, I have recently installed on a new computer and have not been able to get it working since. W7 Office 2010 64x

As soon as It tries to conect with Outlook for the mail merge, Word crashes:

Log Name:      Application
Source:        Application Error
Date:          10/03/2012 11:57:25 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darrin-LPTP
Description:
Faulting application name: WINWORD.EXE, version: 14.0.6024.1000, time stamp: 0x4d83e2f6
Faulting module name: pstprx32.dll_unloaded, version: 0.0.0.0, time stamp: 0x4defcf05
Exception code: 0xc0000005
Fault offset: 0x000007fef76e6829
Faulting process id: 0x3a4
Faulting application start time: 0x01ccfef7f99024ea
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: pstprx32.dll
Report Id: 41426d2c-6aeb-11e1-95d7-dc0ea11d8d16
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-03-10T19:57:25.000000000Z" />
    <EventRecordID>8053</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Darrin-LPTP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>14.0.6024.1000</Data>
    <Data>4d83e2f6</Data>
    <Data>pstprx32.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>4defcf05</Data>
    <Data>c0000005</Data>
    <Data>000007fef76e6829</Data>
    <Data>3a4</Data>
    <Data>01ccfef7f99024ea</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\WINWORD.EXE</Data>
    <Data>pstprx32.dll</Data>
    <Data>41426d2c-6aeb-11e1-95d7-dc0ea11d8d16</Data>
  </EventData>
</Event>

I have uninstalled Office, rebooted, re-installed Office rebooted, updated to SP1 rebooted, Run scanpst on previousl pst file. Created a new Profile and pst file. Imported contacts from old .pst file

Still crashes regarldess of Safe Mode or Normal.

Still having the same problem.  Tried the suggestion from William Zhou: created a test profile, and even added a few contacts to it.  But when I try to create mailing labels from that new test profile, Word still crashes as soon as I choose "Select Recipients" | "Select from Outlook Contacts".  Sounds like this is a fairly common problem.  Is there a patch for it?  Or some way to work around it?

Hallo

I'am having a similar issue.

If I combine MailMerge in WORD with the Outlook-contacts, WORD crashes. This happens when connecting to connect with Outlook contacts as well as with the MailMerge helper dialog. The same will happen if I open a WORD docoment that is already connected to Outlook.

Problems signatures:

most frequently:

Application name: WINWORD.EXE,
Application version: 12.0.6668.5000,
Application Timestamp: 0x5083137f
Fault Module name: pstprx32.dll_unloaded
Fault Module version: 0.0.0.0,
Fault Module Time stamp: 0x4f32182a
Exception Code: 0xc0000005
Exception offset: 0x6c09b780
ID des fehlerhaften Prozesses: 0x1d54
Starting time stamp of fealur process: 0x01ce3a79f468e6f6
Path of the fault process: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Path of the fault modul: pstprx32.dll
OS Version: 6.1.7601 SP1

or sporadically:

Application name: WINWORD.EXE
Application version: 12.0.6668.5000
Application Timestamp: 0x5083137f
Fault Module name: mspst32.dll,
Fault Module version: 12.0.6668.5000
Fault Module Time stamp:  0x508313c3
Exception Code: 0xc0000005
Exception offset: 0x0001003d
ID des fehlerhaften Prozesses: 0xcb8
Starting time stamp of fealur process: 0x01ce3a05be4c4583
Path of the fault process: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Path of the fault modul: C:\Program Files (x86)\Microsoft Office\Office12\mspst32.dll
OS Version: 6.1.7601 SP1

Or less frequently:

Application name: WINWORD.EXE
Application version: 12.0.6668.5000
Application Timestamp: 0x5083137f
Fault Module name: KERNELBASE.dll
Fault Module version: 6.1.7601.18015
Fault Module Time stamp: 0x50b83c8a
Exception Code: 0xe0000002
Exception offset: 0x0000c41f
ID des fehlerhaften Prozesses: 0x1d44
Starting time stamp of fealur process: 0x01ce3a7a350d4567
Path of the fault process: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Path of the fault modul: C:\Windows\syswow64\KERNELBASE.dll
OS Version: 6.1.7601 SP1
Message: 775d9ef0-a66d-11e2-a63e-001c2356c0ff

The reinstallation of Office did not solve the problem, nor did the deletion of normal.dotm. Even the deactivation off the security programs (f-secure 2013) did not help. Only after starting/closing Outlook in safe mode MailMerge may work once or twice. After having made several tests I suspect that the problem ist not in WORD, but in the Outlook profile. Repairing the pst file with scanpst does not solve the problem, nor the installation of a new profile.

In the meantime I was able to isolate the problem:

The problem appears only with mail profiles that contain also IMAP-accounts. If a profile contains no IMAP accounts, this problem does not appear. (With POP3 accounts, however, the problem does not appear.) The connection parameters of the IMAP accounts are port 993 (SSL) and port 465 (TSL). This phenomenon is reproducible. I believe there are two ways to go around the problem when using MailMerge with Outlook contacts:

1. Start MailMerge from Outlook. In this case in the main document all fields Adresse have to be changed to Strae (in the German version of WORD/Outlook). After opening WORD Outllok must not be connected once more (crash!) because Outlook is already connected. Therefore you have to click Use current list.
2. Installing an additional Mail profile that contains no e-mail accounts, but that has  only access to the relevant Outlook-datafile (pst-file). Then it will be possible to start MailMerge from WORD with this new profile without any problems.

This is an issue in WORD/Outlook 2007 as well as in WORD/Outlook 2010. I hope MS will solve this problem soon.

Apols for bumping a really old thread. We just ran in to a similar problem and the issue was narrowed down to machines with an IMAP connector in Outlook.

@OP and Hallo - By chance, are you in an environment with a Document Management System , and specifically, iManage / FileSite?