I am using MS Word 2010 (14.0.6112.5000).  When I print a document (.docx) no images from that document print on the printer.  They do show up on the preview and in the document, but will not print.  If I save that same document as an older format (.doc) then print.  All images print correctly, but with any 2010 image styles applied.  Can you help me find a solution to this frustrating problem?

Hi,

 

Thank you for using Microsoft Office for IT Professionals Forums.

 

From your description, we would suggest you try to set picture resolution to 96 ppi refers to following steps:

 

1. Click the File tab.
2. Click Options and then click Advanced.
3. Under Image Size and Quality, click the document that you want to set the default picture resolution for.
4. In the Set default target output to, select the 96 ppi resolution.
5. Click ok, then print again.

 

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

 

 

Sincerely

Rex Zhang

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Please remember to mark the replies as answers if they help and unmark them if they provide no help.

• Marked as answer by Rex ZhangModerator Wednesday, November 16, 2011 1:55 AM
• Unmarked as answer by Rex ZhangModerator Tuesday, November 29, 2011 1:07 AM

Sorry to be so long in getting back.  I tried changing the default target output to 96 ppi.  When I printed, same results.  .docx will not print graphics, but same doc saved as .doc prints graphics fine at any ppi resolution.  

This situation is consistent with different documents.  

HOWEVER,  I discovered that it is only on this machine!!!  Both versions print fine on a laptop running Windows 7 and a laptop running Windows XP.

Any more suggestions would be greatly appreciated, but it does appear to be my machine specific.

Hi,

 

We can follow the steps in following articles to create a new user account to test the issue. If the problem does not occur in the new user account, some settings in the old account are corrupted. We can copy the main user files from the old account to the new account, delete the old account, and then continue using the new account.

 

For the detailed steps on how to create a new user account and copy data from the old account to the new account, you can refer to the following articles:

 

For Windows Vista/Windows 7:

http://windows.microsoft.com/en-us/windows-vista/Create-a-user-account

http://windows.microsoft.com/en-us/windows-vista/Fix-a-corrupted-user-profile

Best regards

I backed up and reset the Word 2010 customized setting.  No change.

 

Did the Microsoft "Fix It" option to reset all registry settings for MS Word 2010, reinstalled customized settings and tested the files.

 

Both files now print correctly.  Apparently I had something corrupted in the MS Word 2010 registry settings.

 

Thanks for you help!

 

 

• Marked as answer by Rex ZhangModerator Tuesday, November 29, 2011 3:22 AM

Definitely NOT a hoax. I had the same issue, and the solution by dll_guate is working. But yes, the link is missing (I found it by searching for fix it word 2010 reset registry).

Here's the link: http://support.microsoft.com/kb/822005

• Proposed as answer by Krietjur Friday, April 20, 2012 1:37 PM

I have the same problem: No graphics will print. I ran the "Fix it" app. I changed the ppi to 96. And I saved the doc as a Word 97-2003 document. Still no printed graphics. Any further suggestions would be appreciated.

Have the same prob. My quick, dumb solution is to save as a doc rather than docx. All good from there - hard copy and print to pdf. Sorry if this is mentioned elsewhere.

Go to File|Options|Display and check the 'Print drawings created in Word' option.

Go to File|Options|Advanced>Print and UNcheck the 'Use draft quality' o

 

Try looking under "Printer Properties", Advanced, turn off "Enable advanced printing features". 

On same page, also try "Print directly to the printer" which will bypass the spooler service.

 

Had exact same issue here.  Word 2010, would produce graphics (pictures) to PDF and would appear in print preview, but no luck printing.   Some pictures print, some do not, no pattern as to why some did and some didn't.

This is a Windows registry issue (corruption?) that mysteriously developed.   Microsoft has a "Fix It" tool to deal with this that did the trick for me.   See:  support.microsoft.com/kb/822005  My MS Word user settings seem to have been preserved after running this tool.

-zappy

Same problem here...

• Documents with color images will not print images
• Can print them as grey-scale
• 13 page document (with color images) corrupts when printing - last pages are unreadable

Have tried the fixit solution
Have tired to enable: Files|Options|Show|Print background color and images
Have ensured that Files|Options|Advanced|Print|Use draft quality  is not checked
Have set Files|Options|Advanced|Image Size and Quality  set to 96ppi
Have checked the Files|Options|Display|Print Drawings created in Word
Have uninstalled the print driver and re-installed the latest version
Have tried to repair Microsoft Office via the control panel

I have:
Microsoft Word v. 14.0.7015.1000 (32bit)
Windows 7 Professional SP1 - 64 bit

I can print the documents to PDF (using PrimoPdf or other similar programs) and then print the document to the same printer just fine.

I can print from Excel / Powerpoint etc. just fine.

• Edited by MortenManden Monday, August 12, 2013 1:12 PM

Sometimes users have this issue that images are not printing and then I untick Background printing.  Mostly this resolves it.  But for the real hard cases when everything I try does not work I save it to an earlier version.

Occasionally legacy documents saved in Word 2010 give problems.

A workaround is to save the document as Word 97-2003 document. It has worked for me in all the instances reported by users that they can see the images in print preview but it does not print the images.  Crazy but it works.

Definitely try saving as a Word 97-2003 document - it worked for me!!

Hi,

I had this problem only for some pictures in a file where I got lot of them

I solve it with this:

Go to File|Options|Advanced>Image Size and Quality

Check Do not compress images in file

Regards

• Edited by abaladhim Tuesday, November 18, 2014 3:34 PM

A workaround is also to save the document as PDF. Then print it.

I have also found that when I load word 2010 in safe mode I can print the documents with all the images.
winword.exe  /safe