I have been having an issue with Excel 2013 crashing for over a year now, I place post after post after post, I have spoken to numerous times, escalated 6 times and finally spoke to a person who wants money to fix THEIR ISSUE!!!!! What a way to treat your customers.....needless to say , after being in the phone this last time for 2 1/2 hours I did not pay him a dime. Microsoft KNOWS they have an issue with 2013 crashing. I am so so SO upset, another FULL day on the phone with Toshiba and Microsoft , I mean since 8:00 a.m. AGAIN this morning and still NO RESOLUTION.
When I do a simple cut and paste of ONE CELL, it crashes. OMG, how ridiculous is this. It may work for a week and then forget it, it will crash for a week I can not get ay work done like this. Perhaps another is the way to go if they cant resolve THEIR issue
Is there ANYONE that has the knowledge to help to fix this? If not, IMHO....Microsoft needs to STOP selling . At least, get it right, get out all the bugs before you let us determine if it works or not. I have brought it up in safe mode, I have repaired, I have reloaded video drivers, I have taken off all 3rd party software, deleted all *.exd files to name a few things. Here are some of the event views
Log Name: Application
Source: Application Error
Date: 1/30/2015 10:58:04 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
:
Larry
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b4f33
Faulting module name: VBE7.DLL, version: 0.0.0.0, time stamp: 0x5339bedf
Exception code: 0xc0000005
Fault offset: 0x00000000000b8419
Faulting process id: 0x1d5c
Faulting application start time: 0x01d03c862e9a7156
Faulting application path: C:\
Files\
15\Root\Office15\EXCEL.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\VBA\VBA7.1\VBE7.DLL
Report Id: 27509c44-a8a1-11e4-bf03-b888e31e9527
Faulting package full name:
Faulting package-relative application ID:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.035567100Z" />
<EventRecordID>1201188</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
</System>
- <EventData>
<Data Name="AlertDesc">40</Data>
<Data Name="ErrorState">107</Data>
</EventData>
</Event>
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36874</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" />
<EventRecordID>1201189</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="Protocol">TLS 1.0</Data>
</EventData>
</Event>
xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T10:14:23.043571600Z" />
<EventRecordID>1201190</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="6844" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AlertDesc">40</Data>
<Data Name="ErrorState">107</Data>
</EventData>
</Event>
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
<EventID>1501</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>1</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T12:13:14.235195500Z" />
<EventRecordID>1201194</EventRecordID>
<Correlation ActivityID="{DC67441C-F0EB-47CB-B169-BD98023BF930}" />
<Execution ProcessID="344" ThreadID="12048" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-21-71391616-1131922306-3719273214-1006" />
</System>
- <EventData>
<Data Name="SupportInfo1">1</Data>
<Data Name="SupportInfo2">3664</Data>
<Data Name="ProcessingMode">1</Data>
<Data Name="ProcessingTimeInMilliseconds">266</Data>
<Data Name="DCName" />
</EventData>
</Event>
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />
<EventID>36888</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2015-02-23T12:46:22.244167500Z" />
<EventRecordID>1201250</EventRecordID>
<Correlation />
<Execution ProcessID="764" ThreadID="9456" />
<Channel>System</Channel>
<Computer>Larry</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AlertDesc">20</Data>
<Data Name="ErrorState">960</Data>
</EventData>
</Event>
- Edited by Larbec 13 hours 56 minutes ago
Other recent topics
