MS Exchange 2010 hub transport problem accessing registry
I am attempting to install a fresh, new MS exchange 2010 instance on a MS Server 2008 R2 which is a GoDaddy Virtual Dedicated Server. It is currently failing on the pre-req check. This is the pre-req error I am getting: There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running. It may also indicate a network problem or that the TCP/IP Netbios Helper service is not running. I have already contacted GoDaddy and they told me I have full access to do whatever I need and that MS Exchange will work fine on one of their virtual dedicated servers. I am not sure if I believe them or not, but regardless, this is my first Exchange install and I am not sure if it is just me or if there is something else. Is there a series of steps that I can perform to debug this error. I already resolved all the other issues - this is the last one and I cannot figure it out. Any help would be appreciated!! Thanks, Dave
October 24th, 2011 2:23pm

Hi Dave, Regarding to the error message you provided, I have listed some suggestion for you: 1 Disable firewall. 2 Disable IPV6 3 The service "TCP/IP netbios helper" must to be enabled and running. 4 Disable / uncheck "File & Print for Microsoft Networks" under NIC Properties for "PRIVATE" network. Then enabled / checked the same again. 5 Need to enable Network Discovery and File Sharing, then enable the Computer Browser service and set it to "Automatic". Best Regards!
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October 24th, 2011 11:29pm

Hi Dave, Regarding to the error message you provided, I have listed some suggestion for you: 1 Disable firewall. 2 Disable IPV6 3 The service "TCP/IP netbios helper" must to be enabled and running. 4 Disable / uncheck "File & Print for Microsoft Networks" under NIC Properties for "PRIVATE" network. Then enabled / checked the same again. 5 Need to enable Network Discovery and File Sharing, then enable the Computer Browser service and set it to "Automatic". Best Regards!
October 24th, 2011 11:29pm

Rowen-Xu, Thank you for replying. Here are my comments. 1. I disabled the firewall on everything and restarted the "Readiness Checks" - same result 2. I disabled IPv6 by unchecking the checkbox "Internet Protocol Version 6 (TCP/IPv6)" under "Local Area Connection Properties" and restarted the "Readiness Checks" - same result 3. The "TCP/IP netbios helper" service is enabled and set to "Automatic" 4. Under "Advanced sharing settings" and then under "Home or Work" (which I assume is the "PRIVATE" network) - I disabled the "File and printer sharing" by clicking the radio button for "Turn off file and printer sharing" and then clicked "Save changes". Then went back in and enabled it by clicking the radio button for "Turn on file and printer sharing" and then clicked "Save changes" and restarted the "Readiness Checks" - same result 5. Under "Advanced sharing settings" and then under "Domain" - "Network Discovery", "File and printer sharing", and "Public folder sharing" are all currently on. The "Computer Browser" service is enabled and set to "Automatic" This is so frustrating because I am so close. BTW - I just recognized that I am getting this error for more than just the "Hub Transport Role Prerequisites" - I am getting it for the "Client Access Role Prerequisites" and the "Mailbox Role Prerequisites". Does that change anything? Thanks, Dave
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October 25th, 2011 3:25am

Hi, This kind of issue occurs usually due to network issue or "Remote registry service" is not started. Please check whether "Remote registry service" is started and set to automatic. If yes, please try to access registry of the machine in question from different computer. This you can try using Regedit >>> File >>> Connect Network Registry... If the issue still persists, please try to reboot the machine and give a try. Thanks, SUKUM
November 1st, 2011 10:05pm

Hi, This kind of issue occurs usually due to network issue or "Remote registry service" is not started. Please check whether "Remote registry service" is started and set to automatic. If yes, please try to access registry of the machine in question from different computer. This you can try using Regedit >>> File >>> Connect Network Registry... If the issue still persists, please try to reboot the machine and give a try. Thanks, SUKUM
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November 1st, 2011 10:05pm

Hi, Disable Your IP V6 Setting from TCP/ip as Well From Registry & Start Your Windows Firewall Service & Enable Default Firewall settings. Hub Transport Server Tries To Contact Active Directory While Installing & Recovery Process. Regards Sushant
November 18th, 2011 4:21am

Did you ever get a working answer for this issue? I'm having the same problem with a GoDaddy Dedicated Server. I don't believe the issue is GoDaddy related, but something in my setup.
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April 22nd, 2012 2:15pm

Did you ever get a working answer for this issue? I'm having the same problem with a GoDaddy Dedicated Server. I don't believe the issue is GoDaddy related, but something in my setup.
April 22nd, 2012 2:15pm

No - I did not. I ended up using Microsoft Office 365 for my exchange needs. I plan to do this again in the future, but from a box I own and when I have the time to figure out how to do it correctly. Good luck.
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July 29th, 2012 7:43am

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