Hi to Support and Community

I currently have a work email address which is both an Exchange domain account (privately hosted) and also has been added to Office 365 as a Lync account e.g. angelos@company.com Exchange account lets me get my email in outlook and angelos@company.com Lync 365 account lets me log in, into Lync. On my work PC my company has Office Pro Plus 32-bit 15.0.4615.1000 and I have no problems at all clicking on a Lync meeting link even though the accounts in question look the same but one if on our domain whilst the other is a Lync 365 login. The Lync add-in is enabled and Lync is the same version as Outlook.

I have my own Office Home 365 account at home and I have added angelos@company.com into my local Outlook account as well as loaded Lync Basic at home and logged into my angelos@company.com Lync 365 account. All good so far, I can create Lync meetings in outlook, converse on Lync, get to my email. My home Office is 32-bit 15.0.4623.1003 and Lync is 32-bit 15.0.4615.1000.

At home I can create lync meeting links, but I can never access them by clicking on them. I get "We're sorry, but lync run into an error that is preventing it from working properly. Lync will need to be closed as a result". This occurs whether Lync is open or not. I have repaired Lync, Office and then Lync and still fails, more bizarrely I can never see a shared desktop unless I initiate it.

The only way around the link issue, is to disable the Outlook Lync add-in which stops me from being able to create Lync meetings, which is the same as asking me to uninstall Lync to stop it from going wrong :). If I copy the lync meeting link into a browser, the meeting starts successfully in Lync which is already running. I cannot find a workaround for the blank desktop sharing.

Is this an incompatibility issue or a bug?

Thanks to anyone who can help to resolve/pin-point a workaround

Angelos

Hi,

It can be as simple as a Lync add-in issue, first go to Outlook -> FILE -> Options -> Add-Ins -> Manage: COM Add-ins, click "Go button -> Find "Lync Meeting Add-in for Microsoft Office 2013", select and "Remove" it.

Then go to Control Panel -> Programs and Features, uninstall Lync and then re-install it(not a repair), the add-in should be also reinstalled and then check out the result.

Thanks,

Melon Chen

Forum Support