We're trying to use Lync 2013 to talk to one of our satellite offices.

I can initiate a meeting with them and can share my desktop. However when they try to share their desktop they get the following error message: "An error occurred during the screen presentation"

I have found this article - http://www.ucfoc.us/2013/04/lync-2013-unable-to-share-screen-error.html - which suggests that the that problem could be down to one of two updates. We've checked and neither update is present on these machines.

These users are on a separate Office 365 tenant to us.

How do we rectify this issue?

Are you using Windows 7 or Windows 8? I've encoutered that

From Windows 7, Lync 2013 with KB2760556/KB2760512 update, the app/desktop sharing does not work.
From Windows 8, Lync 2013 with KB2760556/KB2760512 update, the app/desktop sharing works.

Actually, Microsoft website has removed the KB2760556 and has a new KB for Lync 2013 client, KB2768004. You may try to install this one to check if the share desktop issue still persists. 
x86 - http://www.microsoft.com/en-us/download/details.aspx?id=39008
x64 - http://www.microsoft.com/en-us/download/details.aspx?id=39009

Thanks.

Tony Chen
TechNet Community Support

• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Thursday, September 05, 2013 12:24 PM
• Unmarked as answer by antihippy Friday, November 08, 2013 9:28 AM

Please also update the display adapter driver to lastest version as well. Thanks.

Tony Chen
TechNet Community Support

Hi There,

Sorry about the delay responding. I am at the affected office now and I have tried installing KB2768004 listed above.

Lync 2013 IS installed on the affected machines.

When I run the installer I receive the message "There is no software on this machine which is affected by this update."

We still have the same problem.

I can initiate desktop sharing with them. They can't initiate it with us. This particular issue is causing a number of communication issues between our offices.

Our CTO is starting to think we should bin Lync and move to a more robust 3rd party solution but I don't want to have to go down that route.

Why is this question marked as answered? It has NOT been resolved.

I ran into this issue as well, I did try many solutions with uninstalling and reinstalling the KB updates and had no success. I looked into many different settings as well. I then tried a graphics card and installed the graphic card's drivers. I found out that it was the solution and fix, I no longer had the error and was able to share the screen through Lync.