My computer froze while I was installing Lync 2013, and now when I try to install it I get the following message:

"Something went wrong. Office can't do that right now because your product is busy with another task. Please wait for this task to complete and try again."

Any insight is appreciated. Thank you.

• Edited by James Andrew007 16 hours 42 minutes ago

Hi,

Would please follow the steps below to try troubleshooting the issue:

1. Please go to Control Panel and try running a repair of your Office installation to check the result.

http://office.microsoft.com/en-in/outlook-help/repair-office-programs-HA010357402.aspx

2. Open task manger and end integratedoffice.exe process, and then test the issue again.

Run the FIX IT from the following article to remove the integratedoffice.exe from the registry as well.
http://support.microsoft.com/kb/2809219

3. Restart the computer in Clean Boot and install Office 365. Follow the steps:

http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting in clean boot, ensure you restart the computer in normal mode.

You may also refer to the thread links below which discusses about the same issue and check if it helps:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_install/something-went-wrong-product-busy-with-other-tasks/841df4ab-a6bb-48f5-96e9-7f4f4a8c4ca6

Thanks.

Steve Fan
TechNet Community Support