Lync 2013 does not display address list when trying to invite more people just shows white box for specific model laptop after KB3054791.

Our enterprise uses 3 specific laptop models our Dell latitude E7240 is having an issue after Skype for Business update (KB3054791) where it wont show the address list when you try to add a person to a conversation.  Uninstalling the update fixes the issue but we keep all of our PCs up to date so thats not really an option especially since we have PCs all over the world.  Below are the troubleshooting steps I have gone through.

Installed Dell Specific video Driver

Installed intel specific video driver

disabled all video drivers

Running lync with the lync.exe /safe command

Repairing office

Just a blank white box appears you can type in and if you know who you want to add you can still do so but it doesnt show anything except what you type.  

June 17th, 2015 12:36pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics