Hi guys,

Currently I'm having an issue in creating mailboxes within Outlook. As stated in the subject all steps verifies until it gets to the point of "logging on to the mail server"

For testing purposes I use the Auto Account setup, not specifying the exchange server FQDN and outlook anywhere details. Prior to the issue I'm experiencing now it did work through this method.

During the auto account setup it successfully verifies the following: Establishing network connection, searching for the email address settings ( where it prompts authentication, once given resolves successfully ), and finally at the last step of "logging on to the mail server" it prompts authentication once again, after given once more, it fails, stating Exchange should be online or connected.

This is a new installation of Exchange 2013 Std on a small scale for 10-20 users. Installed as a stand-alone server.

All mailboxes are accessible through OWA, just setting up from within Outlook where the issue is encountered.

I've successfully queried the autodiscover service which resolves to the correct address as well as the FQDN for external use ( as for OWA ).

What am I missing here, can it be certification issue? I'm currently using the self-signed certificates exchange generated by default during installation, as I'm waiting on the releasing of a 3rd party SSL cert. Creating these mailboxes in Outlook did work previously, also only relying on the self-signed certs.

Any advise would be appreciated.

Regards

• Edited by Techn101 Thursday, June 25, 2015 10:00 AM

Hi,

I have noticed Host name autodiscover.domain.com doesn't match any name found on the server certificate in the test results.

You are waiting the releasing 3rd party SSL cert. Please make sure you will add autodiscover.domain.com  into your third party cert.

In addition,I  found the Autodiscover SRV record wasn't found in DNS.

Please create a SRV record for autodiscover service on DNS zone.

 

You can run the following command to check your certificate settings on Exchange server:

Get-ExchangeCertificate | fl

 

Best Regards,

David

• Marked as answer by Techn101 17 hours 23 minutes ago

Hi David

Thanks for the response. I've done several tests and have solid confirmation that it does indeed involve the certificate.

I'll also add the srv record in DNS, thanks. Is this the private or public DNS?

Am I correct in saying that once I receive the 3rd party SSL Certificate, mail.domain.com and autodiscover.domain.com should be listed as entries?

I've also found that these mailboxes are accessible through OWA and can be set up on mobile devices, just through Outlook it fails.

Regards 

• Edited by Techn101 18 hours 35 minutes ago

Hi,

I have noticed Host name autodiscover.domain.com doesn't match any name found on the server certificate in the test results.

You are waiting the releasing 3rd party SSL cert. Please make sure you will add autodiscover.domain.com  into your third party cert.

In addition,I  found the Autodiscover SRV record wasn't found in DNS.

Please create a SRV record for autodiscover service on DNS zone.

 

You can run the following command to check your certificate settings on Exchange server:

Get-ExchangeCertificate | fl

 

Best Regards,

David

• Marked as answer by Techn101 Saturday, June 27, 2015 2:02 PM

Hi David

Thanks for the response. I've done several tests and have solid confirmation that it does indeed involve the certificate.

I'll also add the srv record in DNS, thanks. Is this the private or public DNS?

Am I correct in saying that once I receive the 3rd party SSL Certificate, mail.domain.com and autodiscover.domain.com should be listed as entries?

I've also found that these mailboxes are accessible through OWA and can be set up on mobile devices, just through Outlook it fails.

Regards 

• Edited by Techn101 Saturday, June 27, 2015 12:50 PM