I have had 2 customers of mine now report not being able to get into my LiveMeeting sessions (via this link https://www.livemeeting.com/cc/topechelon/join?id=BBKE&role=attend ).

I remotely connect to their machine, and see that that are using Windows 7.  When they click the link, it prompts them to Open or Save launch.rtc, and when you click Open it starts to open the file with something like Adobe Reader.

So I go to the Default Programs for file assocations... there is an entry for .rtc-ms that has the LiveMeeting icon associated with it.  But right above it is .rtc and it show the "unknown" icon (as in it doesn't know what program to use for .rtc)

Again, two customers at different locations... both using Windows 7 and both trying to get into the same meeting.

Please help...

Hello,

 

It seems to be the association issue. How about changing the association for the rtc file and open it with Live Meeting execution file.  

 

Thanks,

Simon

                        

Right.  That's where the problem is (or maybe the problem is my lack of understanding of Windows 7).   I have no idea where the program is.  So I Googled that.   Should be in C:\Program Files (x86)\Common Files\Microsoft\...  and it was, but now when you click the link, it doesn't pass the Meeting ID or the address.... LiveMeeting Console come up, with plank boxes.

Anyone know (for sure) which program and where .rtc is supposed to be associated with?  It would be nice if I could open the .rtc-ms association and copy a path / settings from it, but Windows 7 doesn't let you do that.

 

Do you want to open the file? Isn't this an IE setting to suppress that rtc file from opening to begin with?

IE
Toools/Options/Advanced
Security Section
Click to clear Don't save encrypted pages to disk

Apply/OK

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:48 AM
• Unproposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:48 AM
• Unproposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:48 AM
• Unproposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:48 AM
• Unproposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM

Hello!

I have the same issue tbossler describes above.  The fix from jmn2021 does not resolve the issue for me. 

If I change the file association to point to the Rtcrouter.dll, it generates a "not a valid Win32 application" error.  If I uninstall/reinstall LiveMeeting, I get the blank LiveMeeting console window described above [no information from the link is passed through].

Can anybody provide an alternate fix?  I, too, am working with Win7.

thanks.

I have the same issue !

Please advise!

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:48 AM
• Unproposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM
• Edited by Spike Wu Tuesday, July 16, 2013 8:52 AM add more

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM
• Edited by Spike Wu Tuesday, July 16, 2013 8:52 AM add more

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM
• Edited by Spike Wu Tuesday, July 16, 2013 8:52 AM add more

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM
• Edited by Spike Wu Tuesday, July 16, 2013 8:52 AM add more

You need to associate the .rtf with Microsoft Office Live Meeting Router instead of the Live Meeting execution file in the defult. To set the association, go to 

Control Panel\All Control Panel Items\Default Programs\Set Associations

• Proposed as answer by Spike Wu Tuesday, July 16, 2013 8:50 AM
• Edited by Spike Wu Tuesday, July 16, 2013 8:52 AM add more

Once Live meeting is installed in WIndows 7 it is found under C:\Program Files (x86)\Microsoft Office\Live Meeting 8\Console\PWConsole.exe. Associate it with this and the meeting should open as normal.

Is this is resolved now? or you are still facing the same issue ?

Try to join the Test Meeting Available on internet to check.

Is this is resolved now? or you are still facing the same issue ?

• Proposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM
• Unproposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM

Is this is resolved now? or you are still facing the same issue ?

• Proposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM
• Unproposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM

Is this is resolved now? or you are still facing the same issue ?

• Proposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM
• Unproposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM

Is this is resolved now? or you are still facing the same issue ?

• Proposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM
• Unproposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM

Is this is resolved now? or you are still facing the same issue ?

• Proposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM
• Unproposed as answer by joec212000 Tuesday, January 27, 2015 10:28 PM

Hello all, this seems to be an unanswered question that has stumped a lot of people.  Hopefully this will help solve the issue for others.  It worked for me.

1. Browse to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.rtc and delete the .rtc key
2. Browse to HKEY_CLASSES_ROOT\.rtc and delete .rtc key
3. Go to Control Panel and open Programs and Features
4. Repair the Microsoft Office Live Meeting 2007 install
5. Go to Control Panel and open Default Programs
6. Select the second item Associate a file type or protocol with a program
7. Scroll to .rtc and confirm that the Live Meeting Icon is present (orange color indicating that it is associated with the rtcrouter.dll file) and the Current Default is pointing to Microsoft Office Live Meeting Router