KB2687455 (SP2 for Office 2010) Breaks Outlook Searches of Shared Contacts/Calendars

Hello, everyone! I would love to know if anyone else is experiencing these issues. 

I am an IT Network Technician for several clients that have had issues searching in shared contacts and/or calendars in Outlook 2010. These users are using Office 2010 in Citrix/Remote Desktop Services environments. When these servers automatically download and install KB2687455, the users can no longer perform searches in shared contacts/calendars. They receive an error stating, "The requested Upon removing this update, and having the user close and re-open Outlook, the search functionality is restored. Surprisingly, a reboot is not required to restore searching. 

Is Microsoft aware of this issue? If so, what is being done to correct it? If not, is anyone else experiencing similar symptoms?

Our firm has already observed similar failure of the search functionality in Outlook 2010 due to the installation of another Windows Update, KB2956128. The issues with that update are already well-documented, based on a preliminary Google search, and we have blocked the installation of that update, where possible, until we are informed of a fix for it from Microsoft. Any information on the repair of that update would also be much appreciated. 

March 20th, 2015 8:20am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics