I recently upgraded from Office 2010 to Office 2013, and Outlook 2010 did a pretty decent job of deleting the spam I had coming through. Once I migrated to 2013, it worked for a month, but now it's letting everything come through. Instead of deleting 1 or 2 that come in a day, i'm deleting 10-12. I have the settings set to high for the filter, and all the ones it lets through, I right click and select Add to Block List, but it doesn't seem to do anything anymore. What could have happened that it would be acting this way?

Hi,

What kind of account are you using in Outlook? Exchange, IMAP or POP3?

If you logon Webmail(OWA) to set the filter, will it work properly?

The most common reason for this to happen is that you have your own mail address configured in the Safe Recipients list. This means that all message that are sent to your address are automatically considered as safe and thus are not scanned. To check (and remove) if your address is listed, go to:

On the Home tab in the Delete group, expand the Junk button and choose Junk E-mail Options-> tab Safe Recipients

I hope this helps.

Regards,

Melon Chen
TechNet Community Support

Hi,

What kind of account are you using in Outlook? Exchange, IMAP or POP3?

If you logon Webmail(OWA) to set the filter, will it work properly?

The most common reason for this to happen is that you have your own mail address configured in the Safe Recipients list. This means that all message that are sent to your address are automatically considered as safe and thus are not scanned. To check (and remove) if your address is listed, go to:

On the Home tab in the Delete group, expand the Junk button and choose Junk E-mail Options-> tab Safe Recipients

I hope this helps.

Regards,

Melon Chen
TechNet Community Support

Thanks for responding Melon. My email is through POP3 for Verizon. I'm not sure what you're referring to by OWA webmail. I did go into the Safe Recipients list, and there were no emails in there at all.

Thanks for responding Melon. My email is through POP3 for Verizon. I'm not sure what you're referring to by OWA webmail. I did go into the Safe Recipients list, and there were no emails in there at all.

I gave something else a try to prove that the filter isn't working at all, I turned on the Safe Sender only list for a filter. To no surprise, I'm still getting all the junk in, despite its description saying that anything not on the safe list will go to junk. Well with it enabled, i still get everything going to my inbox, and nothing to junk.

Hi,

You can test when running Outlook in Safe Mode, if this issue is gone in Safe Mode, it might be related to 3rd-party add-ins:

Press Win + R and type outlook.exe /safe in the blank box, then press Enter.

If you can verify theres no problem in Safe Mode, please disable the suspicious add-ins to verify which add-ins caused this issue.

Regards,

Melon Chen
TechNet Community Support

• Marked as answer by Melon Chen CHNMicrosoft contingent staff, Moderator 5 hours 55 minutes ago