so I have a little bit of a different issue.  We are currently on 2010 sp3 RU 8v2.  We have created a new Role group for our Helpdesk agents so that they can create new mailboxes and modify existing mailbox but to not be able to delete or disable them.  we created a test user so that we can test this new role group before we apply it to the agents. we have added this test user to the role group and when we logged into a box that has the Management tools installed and launched the EMC and got the following message Initialization Failed: The World Wide Web Publishing service (W3SVC) isnt running on any exchange servers in the site. Make sure that the W3SVC is running on atleast one exchange server.    but if I turn around and log in as myself I can launch it with no issues.  Then if I take this account and log in directly on one of the exchange servers I can launch this with out issue.  Obviously its not a permission issue to the console. Its an issue connecting to the remote powershell. I have been beating my head on the desk over this and can not come up with anything. Anyone else had this issue and what did you do to resolve it

so I have a little bit of a different issue.  We are currently on 2010 sp3 RU 8v2.  We have created a new Role group for our Helpdesk agents so that they can create new mailboxes and modify existing mailbox but to not be able to delete or disable them.  we created a test user so that we can test this new role group before we apply it to the agents. we have added this test user to the role group and when we logged into a box that has the Management tools installed and launched the EMC and got the following message Initialization Failed: The World Wide Web Publishing service (W3SVC) isnt running on any exchange servers in the site. Make sure that the W3SVC is running on atleast one exchange server.    but if I turn around and log in as myself I can launch it with no issues.  Then if I take this account and log in directly on one of the exchange servers I can launch this with out issue.  Obviously its not a permission issue to the console. Its an issue connecting to the remote powershell. I have been beating my head on the desk over this and can not come up with anything. Anyone else had this issue and what did you do to resolve it

try to open a remote powershell connection to one of the exchange servers and see if it gives you a better error.

sorry forgot to mention that remote powershell opens with no issues.

Hi,

From your description, I recommend you check if the World Wide Web Publishing service is running normally on remote Exchange servers when you use the test user to access EMC. If no, please start it and check the result.

Hope this can be helpful to you.

Best regards,