Hi Team,

We are facing issue with Word 2010.

User has created a document in Word 2007 and they inserted a symbol C in Times New Roman and Areal.

Please find below the text which has issue.

60

95

In the document, instead of it is showing blocks, when we open it in MS Word  2010. (Eg: 60, 95).

 We have tried the following.

1.       If we select the square and click on any other font, it will change to C with formatted font Cambria Math. We can have it by selecting any font.
2.       I have tried to copy the line and paste it to excel/WordPad/notepad
  Excel(2010) : It is displayed properly(C) but the font was Times New Roman and Arial as the word document has Times New Roman and Arial respectively.
  Notepad: It is displayed properly(C) but the font was Lucida Console
  WordPad: The symbol is not displayed correctly (Squares and vertical lines). It is having the same issue as we have with word document.
3.       I just selected the whole text and had Ctrl+space , then all the corrupted characters turned to original one (C with formatted font Cambria Math) : we can use this as a work around.
4.       I have created a word document and I typed C in that document with fonts Times New Roman ,Arial, SimSun and STKaiti and saved the document. When I opened the document I was able to see C properly.

Kindly help.

Regards,

Sooraj

Hi Sooraj:

As you described, the issue only occurs when inserted a symbol C in Times New Roman and Areal. and for certain users. I tested it from my side the issue couldnt be reproduced, which was the same as your testing. I assume it might be caused by encoding difference. Could you help to check what was the encoding type of users who had the issue when inserting the symbol with word 2007 and yours, see if there any difference? Also could you share the document with this issue to us though mail: ibsofc@microsoft.com, so we can check the issue further.

Hi Team,

Can you please let us know how can we check the encoding which is used for the entire document? This will greately help us in finding out the encoding difference which occured.

Thanks,

Sooraj

Hi Sooraj:

For checking the encoding of your documents, please follow below steps:

1. Rename your documents from xxxx.docx to xxxx.zip
2. The zip folder will contains basically folders: rels, docProps, word and one [Content_Types].xml
3. Browse to word, open document.xml file, <?xml version="1.0" encoding="UTF-8" standalone="true"?>, the first line will suggest the encoding type of the document.

Except checking the encoding difference, could you please do one more thing that is copying the font like Times New Roman from a computer which display the symbol correctly to the computer which has issue, and please let me know the results, thank you.

Hi Wang,

Many thanks for your inputs.

We will check the solution that you have provided and let you know the outcome.

Thanks and Regards,

Sooraj

Hi Sooraj:

Did the solution work for you? let me know the result, thank you.

Hi Wang,

Thank you so much for your support. But we were not able to check the encoding difference. We have systems with word 2013 and 2010 versions installed. In both we have tried but the attempt was not fruitful.

I would like to put one more point to your notice.

I have asked them to recreate the issue. The user is not able to create a new document with symbols with fonts Times New Roman and Arial. They are using 2007 word in their system. But they can change the font of the symbol to Times New Roman and Arial in an existing document.

When that document is opened in our system(2010 word version) the symbol is displayed as squares. I have tried to create a new document with symbols with font Times New Roman and Arial and it was working.

The issue is only with documents that are created in their system(2007). Now they are not able to recreate the issue.

Can you please help here?

Hi Wang,

Can we have an update here?

Thanks

Sooraj

Hi Wang,

Kindly let us have an update here

Thanks,

Sooraj