Hi ,

Installed Microsoft Office 2013 pro plus 64bit on windows 7 64bit machine. When I launched Spread Sheet Compare.exe I am getting appcrash error.

Error:

Faulting application name: SPREADSHEETCOMPARE.EXE, version: 5.5.0.5, time stamp: 0x52e0a270

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa

Exception code: 0xe0434352

Fault offset: 0x0000b727

Faulting process id: 0xb10

Faulting application start time: 0x01d01dd53b7b2538

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\DCF\SPREADSHEETCOMPARE.EXE

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 7984ac28-89c8-11e4-9d7a-00155d140403

Error 2

Application: SPREADSHEETCOMPARE.EXE

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileLoadException

Any help on this error

Hi,

Based on your Event log, this issue is caused by the >>Faulting module path: C:\Windows\syswow64\KERNELBASE.dll<<. The KERNELBASE.dll is an important part of Windows operation system. You are using Windows 7 SP1, because the dll veriosn is "6.1.7601.17514")

We can try the following steps and see if it helps.

Step 1: You can try reregistering kernelbase.dll and check.

a. Click Start and type cmd in start search. Right click on Command Prompt and select Run as Administrator.

b. Type "regsvr32 KERNELBASE.dll" without the quotes and Press Enter.

c. Restart your computer and check.

Step 2:System File Checker [SFC]

If still you are facing the issue, then you can try running a System File Checker [SFC] scan on the computer which will replace the missing or corrupt files & check if the issue persists.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Then, if this issue still exists, we need to collect the App Crash Dump file to do further troubleshooting. You could analyze dump by yourself if you would like to

How to analyze app crash dump file:

http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx

Or you also could send it to us. (Email address: ibsexc@microsoft.com)

Hope it's helpful.

Regards,

George Zhao
TechNet Community Support

Thanks George,

I have sent crash dump of spread sheet shortcut to this mail ID.

Please let us know your findings (uploaded in one drive and sent the details to your mail ID.

Regards,
Arjun

Hi Arjun,

I have not received the dump file (It might too big, and be blocked), I'll appreciate for you re-uploading it to OneDrive, and sent the link to me via the Email address (ibsofc@microsoft.com). 

Regards,

George Zhao
TechNet Community Support

I have a similar problem. Did you guy resolve the issue? If so, can you please let me know what you did so that I can see whether I can fix my issue too?

Thank you.

Paul Shum