Hi,

I don't know if I'm in the right place to post, but here I am :

Some people in my organization have got an Office 365 license as well as a Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.

So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the CRM for Outlook 2013 client.

The steps followed

Test was made on a Dell laptop with Win 7 x64 Pro. :

1. Closed Outlook
2. Installed the first one (MS Online Services ... -IT Pro)
3. Tried to install the CRM with domain admin privileges. It failed with the following warnings in the log file :

15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.

15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.

15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).

...

15:37:12|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

But it works on other environment

On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.

Note : I only wrote the Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.

Note 2 : If you need any complementary information, I'll be glad to provide it.

So I am asking, where can be the matter ? Thanks in advance for any help !

• Edited by DukeFarell Friday, February 13, 2015 7:58 AM

Hi again,

Finally the CRM for Outlook 2015 Client won't install on every computers. For instance, it will be installed on some Surface Pro 3 running Win 8.1, but on some too, it's won't install.

I'm confused, as the Surface Pro has been newly configured, and by the same way. Also the log file of the installation contains only on line marked as an error : Installation of Microsoft Dynamics CRM for Outlook failed. Which is a great hint to guess where to search the problem.

The rest of the log lines are marked as info. Therefore, I managed to read the block and I've noticed 2 things : Version of ReportViewerControl is < to 12.0.0 and he failed to uninstall Sql Expr with 1603. On the last one I searched for troubleshooting, and every single things tried didn't change anything.

I run the whole install with SYSTEM account, which have full control permission on the hard drive. I tried to start the computer with only Microsoft services and program at startup ...

Tried to manually uninstall Sql Srv, it require Microsoft .NET framework 3.5, which is absoutly impossible to install ! (I looked for some Microsoft KB which could block the  installation, tried offline/online install, got the error 0x800F0906).

Totally stuck on some computers when I try to install CRM for Outlook 2015 (Outlook 2013 is well installed and configured). Thanks for any further help,

Okay the subject is definitly closed. I succeeded to install Microsoft Dynamics CRM for Outlook 2015 Client. I had to previously download every single packages it needs to install.

The following link helped me a lot https://technet.microsoft.com/en-us/library/hh699665.aspx

I ran the setup.exe with the arg /l in order to generate a log file. I saw that some of the dependencies didn't want to be downloaded. I downloaded one by one these dependencies (list here : https://technet.microsoft.com/fr-fr/library/hh699818.aspx?f=255&MSPPError=-2147217396)

And I made a fresh new install on the Surface Pro 3 of Win 8.1, applied my GPO (installation of Office 2013, followed by the CRM for Outlook setup) and it worked.

Thanks anyway,

Cheers