Hi,

I don't know if I'm in the right place to post, but here I am :

Some people in my organization have got an Office 365 license as well as a Microsoft Dynamics CRM Online account. I want to install the client CRM For Outlook in order to allow them to manage the CRM from their Outlook client.

So I've downloaded the soft Microsoft Online Services Sign-In Assistant for IT Professionals RTW (as it's specified I should install it first), and downloaded the CRM for Outlook 2013 client.

The steps followed

Test was made on a Dell laptop with Win 7 x64 Pro. :

1. Closed Outlook
2. Installed the first one (MS Online Services ... -IT Pro)
3. Tried to install the CRM with domain admin privileges. It failed with the following warnings in the log file :

15:35:51|Warning| Failed to register notify interface. Error : 0x800704dd.

15:37:10|Warning| Failed to add the file C:\Users\ADMINI~1\AppData\Local\Temp\MSCRM_{B7297F92-E151-4897-870D-CDDF179FC6CE}\SSCERuntime_x64-1036.exe to the created job. Error : 0x800704dd.

15:37:12|Warning| Installation package C:\Users\Administrateur\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\187CZTA8\SSCERuntime_x64-FRA[1].exe failed validation check(s).

...

15:37:12|  Error| Installation of Microsoft Dynamics CRM for Outlook failed.

But it works on other environment

On the other hand, I've tested it on my computer (Win 7 x64 as well) and it succeeded. For both computers, I use Outlook 2010, and every system hadn't any trace of CRM for Outlook before.

Note : I only wrote the Warning events, not the information tagged events. I searched for this problem across the Web; unfortunatly nobody seems to have reported this specific issue.

Note 2 : If you need any complementary information, I'll be glad to provide it.

So I am asking, where can be the matter ? Thanks in advance for any help !

• Edited by DukeFarell 3 hours 55 minutes ago