Inserting a PDF as Text Object Only Displays Icon

This question pertains to Outlook 2010.

My team sends out PDF files in emails. One team member is able to attach a PDF file to the body of an email and have it display the contents of the PDF. They follow these steps:

In a new email body, click "Insert" in the ribbon. Then select "Object". Select the "Create from File" tab. Click "Browse" and find the PDF to attach. Then click "OK" to close the Object window. Now the PDF content displays in the email.

This functionality is desired. However, we have one team member who, when she follows these exact steps, instead of displaying the PDF contents, it shows a big ugly PDF icon.

Why does it work one way for one person and another way for another? How can I fix it so the PDF contents display in the body of the email?

June 23rd, 2011 6:11pm

Hi Aaron,

I guess your client is using the 64-bit operating system.

Please install the latest version of Adobe Reader for her.

http://www.adobe.com/

System reboot may be required, also check if the Adobe Reader has been set as the default application to open these pdf files.

 

Sincerely,
Ma

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June 27th, 2011 9:50am

Thanks Aaron

but the display as icon is not heightened while creating the object will you please suggest the same.

Regards

Venkatesh

February 3rd, 2014 4:51am

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