Information Store crashes
All, I have an Exchange 2003 - SP2 stand alone server. For some reason, the MS Information Store service keeps stopping unexpectedly. I am receiving Event ID 7011 and 7034. I researched these IDs and per Microsoft, I installed the following patches: KB 949792 - Installed on 9/19/2010 KB 935468 - Installed on 9/20/2010 Neither patch worked as the IS service stopped twice since the last patch installed. Can anyone help who experienced this same issue? If so, what fixes made the service stop crashing? Any help would be grateful. Many thanks!
September 23rd, 2010 8:55pm

Hello, Please look at this KB. It describes a hotfix that you did not mention in your post. Also, can you update to SP2 as mentioned in the erticle? http://support.microsoft.com/kb/938673/en-us Also, do you have any third party applications that interface with Exchange installed? If you stope those services does the error still occur?Miguel Fra / Falcon ITS Computer & Network Support, Miami, FL Visit our Knowledgebase Sharepoint Site
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September 23rd, 2010 9:22pm

Hi Any antivirus file level scan installed? Make sure the exclusions is done correctlyJonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog
September 24th, 2010 3:44am

The server does have Exchange SP2 on it already. No third party application on the server. I will look into this KB 938672
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September 26th, 2010 8:25pm

Hello, Are there any other error logs in the logs? Have you increased the DB size? Make sure it's not past the default 18Gb limit, this will cause it to go off-line. Also, check the DB integrity make sure there are no errors. MiguelMiguel Fra / Falcon ITS Computer & Network Support, Miami, FL Visit our Knowledgebase Sharepoint Site
September 26th, 2010 11:37pm

Wat is the size of the database.Do defrag and do windows update ur server. -bpara
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September 27th, 2010 12:33am

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