Hi, for years I have made OFTs by importing HTML I created into Outlook via "Send Web Page by E-mail" and it worked great. I updated to the latest Outlook (2013 I think) and then tried and tried and tried to get an OFT created but there were always problems with the images.

So I went back to 2007 and used the same old method I had used before and it doesn't work anymore. When I import the HTML it looks fine but then when I select "Send Web Page by E-mail" the mail template doesn't have the images, instead a message shows: 

"This linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

I can't figure out how to get the images linking correctly. 

Any help greatly appreciated.

~peter

Hi Peter,

In general, when we open an item that has embedded images, the images are copied to the following temp location which is then used for displaying the image:

%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files

Outlook 2007 read which temp location is controlled by the following registry value:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache

This issue may happen if the value is set to a data other than:

%USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files

Please navigate to the registry path above and check if the value date of Cache is set correctly. If not, change it to the correct one and then test the issue again.

Note: Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Hi Steve,

Thanks for you help. Sorry, I'm not to savvy with Windows, can you tell me where I check the value date of the Cache? Do I check that value in Outlooks somewhere?

Thanks again.

~peter

Hi,

We should check it in Windows Registry Editor. Press Windows key + R to open the Run command, type regedit in the box and press Enter.

In the Registry Editor, navigate to

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\Cache

Regards,

Steve Fan
TechNet Community Support