Images Do Not Display on Signature Reply Emails _ Outlook 2010 Professional

I created a company signature which display fine when sent, however when replying to an email the signature shows up with out any of the images.  There are simply blank squares where the images should be displaying.  Can anyone help me resolve why this would be happening?

*Would the device (i.e. iPad) one is viewing the email on be the reason for the issue?

Thanks,

Julia

March 16th, 2015 4:08pm

Hi,

Does this issue happen to all emails when replying? Are you replying to Plain Text messages? If this is the case, please try changing the email format from plain text to HTML and then reinsert your signature to see the result.

If you are already replying to a HTML format message, we may try empty your Outlook Temp Folder to see if it helps. To do this, please follow the steps below:

1. Open your Registry Editor.

2. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

3. Open the OutlookSecureTempFolder registry key.

4. Copy the path from the key and paste it in the Address Bar in Explorer and press Enter.

5. Clear everything in the folder and then test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

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March 25th, 2015 1:38am

Hi

As per the information and details provided by you, outlook 2010 not showing image in signature during replying emails, to solve this problem please follow these steps: -

  • You mentioned that you are using a device, i.e. iPad. Mobile device supports only Plain Text and thats why the signature image is not showing in your emails.

  • If your picture contains crucial information which you really want in your signature. You can customize your Plain Text version of your signature to include that information in a typed form instead of as a picture.

  • HTML format is capable of displaying different kinds of font style as well as graphics like a logo.

  • You can set the email format on the Format Text tab of an email message window in Microsoft Outlook 2010.

I hope this information will be helpful for you.

Thanks and regards

Shweta@G 

March 25th, 2015 2:55am

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