I cannot get LiveAgent to read emails sing IMAP from outlook.office365.com

Sending test email : OK   (I get the email)

Reading emails from IMAP server ... ERROR Test mail was not found in time limit. If you found test mail in your mail inbox, manualy retry test with following link. Retry this test

my settings: port 993 and 143 neither works

username and password works for sending, but not reading emails. 

What is this and where do I begin to troubleshoot I outlook.coffice365.com? All of my settings seems to work in Outlook desktop, cellphone, ipad everywhere but LiveAgent... LiveAgent tells me it is outlook... what to do?

Hi,

As mentioned the settings work in Outlook desktop, cellphone iPad and everywhere but LiveAgent, in my opinion you should contact the support of this specific software, I'm not sure why they think it is an Outlook issue - You already mentioned it works on Outlook desktop.

The software may not support IMAP or a setting disables the incoming emails. Even if you contact the Office 365 Community forum, I don't think the engineers will think it's on Outlook or Office 365 side.

It doesn't make sense if the settings work on other clients but LiveAgent while they still think it's not on their side. I suggest you contact the support of the software and let them prove it's on Outlook/Office 365.

Regards,

Melon Chen
TechNet Community Su

There are numerous way why things can work on all the mentioned devices/software and not in server environment.

I'm sure the best way to resolve the problem will be to contact the LiveAgent support.

You can do this by sending an email to support@ladesk.com.

Or by opening a chat dialog directly from www.ladesk.com page ("contact us" panel on the right side of the page).