I am getting the error Installation came back with 17002 when installing Office 365 ProPlus from a network share (Network Steve Forum)

I am getting the error Installation came back with 17002 when installing Office 365 ProPlus from a network share

I have gotten this error several times, but It works fine on most machines

Here is the most recent example of the log file:

Timestamp Process TID Area Category EventID Level Message Correlation
08/08/2014 11:28:29.131 SETUP (0xef8) 0x1964  Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
08/08/2014 11:28:29.134 SETUP (0xef8) 0x1964  Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675. Assuming low cost and proceeding.
08/08/2014 11:28:29.136 SETUP (0xef8) 0x1964  Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v64_15.0.4631.1002.cab
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv6 Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4631.1002
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amawt Medium Descriptor::Load: Prereq Node exists. Being parsing it.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwv7 Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.131 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
08/08/2014 11:28:30.146 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run anhmm Medium Prereq::PrereqsFailed: No prereqs have failed.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one.
08/08/2014 11:28:30.147 SETUP (0xef8) 0x1964  Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 499 milliseconds.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab.
08/08/2014 11:28:30.643 SETUP (0xef8) 0x1964  Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" culture="en-us" baseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" lcid="1033" platform="x64" version="15.0.4631.1002" updatebaseurl="\\server\share\Office365" updatesenabled="True" productstoadd="O365ProPlusRetail_en-us_x-none" trackedduration=499
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17002
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Click-To-Run aoh9z Medium AdminBootstrapper::Main: Installation came back with 17002.
08/08/2014 11:41:30.450 SETUP (0xef8) 0x1964  Logging Liblet aqc99 Medium Logging liblet uninitializing.

Anyone have any ideas what is causing it?

I don't think it is permissions as I have seen on some forums because the share has read/execute permissions for domain users and domain computers

August 8th, 2014 12:38pm

Hi,

Are you deploying Office 365 with the latest Office Deployment Tool? Try to download the latest version of ODT from below link, then try again:

http://www.microsoft.com/en-us/download/details.aspx?id=36778

A similar issue was resolved here, you might want to have a look:

http://social.technet.microsoft.com/Forums/en-US/eeb7b577-7868-487a-851d-a6d8c1c6bbda/office-c2r-installation-error-17002?forum=officeitpro

BTW, Microsoft Office 365 Community > Forums > Deploy Office 365 is a better source for this kind of problem and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.

Thanks,

Ethan Hua CHN
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now

August 11th, 2014 4:54am

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