IMAP account configuration issue.
One of my user's mailboxin my exchange 2007 server is giving me the following error massage when I am trying to configure his mail account on his Microsoft outlook or MS Outlook Express mail client. Error massage is: "Your IMAP server has closed the connection. This may occur if you have left the connection for too long". I have more then 500 user mailboxes and all are working fine only one mailbox is giving this error massage. Actually,this user has two mailboxeson two different exchange servers one with my company and another with his client company and he want to use my exchange server's mailbox as a IMAPaccount and his client company's account as an excahnge account (MAPI).I am able to configure my other mailboxes using IMAP on both the mail clients i.e. MS outlook and outlook express but onlythis mailbox is giving me the error. I am able to access this mailbox on OWA and able to configure this as an exchange server account (mapi a/c) but not able to configure this as an IMAP account with an existing exchange account. Currently, my user is using OWA to receive and send mails through this account. --Vinod
August 26th, 2008 1:34pm
VS Indore wrote: I am able to access this mailbox on OWA and able to configure this as an exchange server account (mapi a/c) but not able to configure this as an IMAP account with an existing exchange account. Currently, my user is using OWA to receive and send mails through this account. --Vinod You are saying you are not able to add a 2nd account to MS Outlook, when there is already an Exchange account in the same profile? This should not be. I do this all the time. What error are you getting in Outlook? But about the other issue, thats strange. I wonder if there is a firewall doing something between this user's IMAP server and his workstation. Are there any errors in the Application log on the server or his workstation? Also, perhaps a dumb question, but how long is his IMAP session? Does thisuser ever logoff the computer? What version of Outlook Express does this person have?
August 26th, 2008 4:40pm
Iam getting the error massage "Your IMAP server has closed the connection. This may occur if you have left the connection for too long" after configuring an IMAP account. User has already shutdown his workstation twice today. There is noting in application log for this. Outlook express version is 6.0
August 26th, 2008 4:54pm
You are getting that error in both Outlook and Express and full Outlook? What is the issue with the full version of Outlook?
August 26th, 2008 4:57pm
In outlook express the complete error massage which i am getting is: Your 'Inbox' folder was not polled for its unread count. Your IMAP server has closed the connection. This may occur if you have left the connection idle for too long. Account: '192.168.x.x', Server: '192.168.x.x', Protocol: IMAP, Server Response: 'Connection is closed. 15', Port: 143, Secure(SSL): No, Error Number: 0x800CCCDD --Vinod
August 26th, 2008 4:57pm
Yes, i am getting errors on both MS Outlook and MS Outlook express.
August 26th, 2008 5:00pm
http://portal.itauth.com/2007/11/16/addressing-outlook-express-imap-timeouts-and-disconnects Maybe adjust the timeout in the Exchange configuration: http://www.msexchange.org/articles_tutorials/exchange-server-2007/mobility-client-access/using-pop3-imap4-access-exchange-2007-part2.html o http://www.msexchange.org/img/upl/image0111184593884210.JPG o http://www.eggheadcafe.com/software/aspnet/29925397/imap-server-closed-the-co.aspx Do you have antivirus software perhaps interfering? On the server and/or workstation?
August 26th, 2008 5:14pm
Ultimately, I have resolved the issue. Let me explain it step-by-step: 1.Installed the thunderbird mail client and configure the user mailbox on it. 2. It has given me the error: "The current command did not succeed. The mail server responded: Duplicate folders "Junk E-Mail" were detected in the mailbox. Therefore the user's connection was disconnected." 3. Checked the server log and found error: Duplicate folders "Junk E-mail" were detected in the mailbox for user: xyz. Therefore the user's connection was disconnected. User Action: To resolve this problem, the user should manually delete the duplicate folders by logging on to the mailbox using Outlook Web Access or a MAPI client such as Outlook. 4. Login onto the user's mailbox using OWA and deleted the "Junk E-Mail" Folder. 5. Problem resolved. --Vinod Sharma
August 27th, 2008 10:36am
Great question for you. I am using Thunderbird 18.104.22.168 to access my mailbox in a freshly converted Exchange 2007 server. Since the conversion I have been experiencing the same error but the duplicate folder is "Sent Items." I don't believe that I can delete this folder using OWA. Any idea what I should do?Thanks,EdEDIT: I had previously been unable to delete my "Sent Items" folder and had assumed that it was because "Sent Items" is a standard folder in Outlook. This was not the case. Upon logging in to my web based mail using Internet Explorer rather than Firefox I was able to delete the offending folder.
February 23rd, 2009 6:39am
Awesome fix! I beat my head against the wall for days. Very good work!!!!--Ben
April 28th, 2009 1:57am
I am unable to DELETE the "Junk E-Mail Folder". It is locked for deletion. What should I do? PS. This is in regards to getting the message "Your IMPA server closed the connection"
June 18th, 2010 5:21pm
It's incredible. I didn't believe it would be the problem. As soon I deleted the junk mail folder, the inbox was populated.
July 19th, 2010 7:21pm
Hi How do you delete the junk mail ? I can't to do this Nadim
October 28th, 2010 10:51am