IMAP Synchronisation Issue

Hi,

What it is, I manage two VPS and have them linked to my Outlook 2013 Software.  One of the VPS works absolutely fine in retrieving and sending mail, however the alternative VPS (with its own Outlook Profile), is able to send mail however cannot retrieve mail from the inbox on the VPS.  I get an error message saying there is a Synchronisation issue.  To the best of my knowledge, both VPS have the same settings.  I have spoken to my ISP who have stated that there is nothing wrong with the server but then always ignore me when I query how Outlook 2013 is able to retrieve from one server but not the other.  They do say there is an issue with the IMAP settings but I have gone through all of that and cannot see any issue.  Additionally, a Microsoft representative remotely accessed my computer who also confirmed I need to speak to my ISP but they just simply state it is an issue with Outlook.

Anybody had any similar experiences?

Thanks

Craig 

April 21st, 2015 6:31am

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