Greetings!

I am facing a problem, I hope you can help me.

We have as an e-mail solution, a hybrid configuration of Exchange Online and Exchange 2013.

Our Office365 plan is E4, so we do have archive feature.

When an Exchange Online user, mine for example, has enabled Archive, the archive folder in:

OWA: appears OK
Individual OUTLOOK: OK appears (Microsoft Outlook 2013 (15.0.4420.1017) MSO (15.0.4420.1017) 32-bit)
OUTLOOK downloaded in Office365 package: does not appear (Microsoft Outlook 2013 (15.0.4727.1000) MSO (15.0.4727.1001) 64-bit)

But when the user is an Exchange user OnPremises (2013), the archive appears in all circumstances.

I'm still doing more testing, with mailbox users hosted on the exchange onpremises and different versions of Outlook, but what we need to solve is:

Exchange Online users need to access the Archive using Outlook that is offered by the portal Office365, that is not working.

Has anyone experienced this situation or does suggest some more test before contacting Microsoft technical support?

Already checked this link, and didnt find any restriction:
https://technet.microsoft.com/en-us/library/clients-and-devices-in-exchange-online-archiving.aspx

I thank you in advance.

Fabio Martins

• Edited by FabioMartinsRB 19 hours 30 minutes ago

Hi Martins,

Thank you for your question.

If office 365version is standard, it is not supported to online archive, it must be office 365 ProPlus or Enterprise, we could refer to the following links:

https://technet.microsoft.com/en-us/library/clients-and-devices-in-exchange-online-archiving.aspx

https://support.office.com/en-ie/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=3c5b1c1f-ffaa-49e9-8525-d3237ccc5545&ui=en-US&rs=en-IE&ad=IE

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

Jim

Our Plan is E4.

Rerforcing... In OWA the Archive runs OK, in Outlook stand alone runs OK, it only doesnt work in the Outlook that comes in the office package downloaded from O365. 

That second Link:

https://support.office.com/en-ie/article/License-requirements-for-Personal-Archive-and-retention-policies-72a5ab80-2765-4004-9c23-0d35acfe45e0?CorrelationId=3c5b1c1f-ffaa-49e9-8525-d3237ccc5545&ui=en-US&rs=en-IE&ad=IE

It says about Outlook Retail, Outlook Volume but dowst say about Outlook downloaded from Office 365. 

I didnt find one specific from Office365.

One thing I noticed is that imediatelly after Office installation (downloaded from O365 Portal), the Archive folder appears, but with same content of online. After a little time, it disappears.

Thanks.

• Edited by FabioMartinsRB 17 hours 59 minutes ago