Hybrid Exchange and Archive Outlook Access

Greetings!

I am facing a problem, I hope you can help me.

We have as an e-mail solution, a hybrid configuration of Exchange Online and Exchange 2013.

When an Exchange Online user, mine for example, has enabled Archive, the archive folder in:

OWA: appears OK
Individual OUTLOOK: OK appears (Microsoft Outlook 2013 (15.0.4420.1017) MSO (15.0.4420.1017) 32-bit)
OUTLOOK downloaded in Office365 package: does not appear (Microsoft Outlook 2013 (15.0.4727.1000) MSO (15.0.4727.1001) 64-bit)

But when the user is an Exchange user OnPremises (2013), the archive appears in all circumstances.

I'm still doing more testing, with mailbox users hosted on the exchange onpremises and different versions of Outlook, but what we need to solve is:

Exchange Online users need to access the Archive using Outlook that is offered by the portal Office365, that is not working.

Has anyone experienced this situation or does suggest some more test before contacting Microsoft technical support?

I thank you in advance.

Fabio Martins

July 28th, 2015 11:22am

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