We have decided to put some consultants we use in our GAL. I have not done that in a long time and frankly have forgotten or the old way does not work. I am running Exchange 2003, and want to add address like the following to my GAL: Barack.Obama@company.com GeorgeWBush@consultant.com B.Clinton@gmail.com GHB@live.com This would allow staff to pull up Barack Obama and the email will go to his address outside of our company.

Create Contacts for the in AD, and they should start showiing up in your address book.

That is what I did (and I thought was the right way to do it) but e-mails keeps coming back with error message George Bush on 3/11/2010 9:04 AM The message could not be delivered because the recipient's destination email system is unknown or invalid. Please check the address and try again, or contact your system administrator to verify connectivity to the email system of the recipient. <mydomain.org #5.1.2>The address is correct and works when the person is not in the GAL

If you send an email to George Bush from Outlook by typing in the same email address that's on his external email address in AD, does it deliver?

Yes, it will deliver.

What do the message tracking logs say?

Besides, please try to dump the AD user. It could be a mail-enabled AD contact.You can follow the steps below to take a LDP dump.Note: The Ldp GUI tool is included when you install Windows Server Support Tools.1. Double click on LDP.exe2. Select Connection from the menu and select Connect from the drop down.3. Server dialog>Enter the Domain Controller and click OK.4. Select Connection from the menu and select Bind from the drop down.5. If logged on as an Administrator leave credentials blank and click OK out otherwise enter Administrator credentials.6. From the menu select View and from the drop down select Tree.7. Leave the Base DN blank and click OK.8. Expand the DC from the left frame.9. Double click on the CN (common name) = Users10. Select the appropriate user we need to take an LDP dump of.11. Click Ctrl + N to clear out existing data.12. Click off user and then click back to the user to refresh new data.13. From the menu select Connection and then select Save As from the drop down menu. Please save it as a txt file.Regards,Xiu

Hi, PLease check if the below link helps. http://www.msexchange.org/tutorials/MF015.html Mahendra