We've got a client who: 1. Wants several users to add the "general" mailbox to their outlook clients, but only be able to view and forward the messages. 2.Would like a few rules setup for that general mailbox that would move email with certain words in the subject line to a specific folder. How do we accomplish this? They are running SBS2003 in a small (single domain) environment. Thanks; I appreciate any help, and am more than happy to dialog about this. Bill

1. You can add permissions on mailbox for view only in outlook. Click properties of mailbox and set permissions appropriate. Then you need to set permissions on folders in the mailbox. Send as or Send on behalf of can be configured per use 2. Create a server side rule using outlook Deli

(I decided to create a "work" account."WildDoktor" is me, but now I'm logged in as work. Thus the change in usernames!) It sounds like I'm supposed to do all this through an Outlook client, which kind of makes sense. However, there will be 7 people "monitoring" that box...do I have to set permissionsin everyOutlook client that opens that mailbox? (I assume that I'll only have to create the server side rule once, correct?) Thanks! Bill

Bill, You'd actually be applying the permissions once. You'd log into the shared mailbox via outlook, and share it from there (as one method), and then users could add it to their outlook clients. Typically for this kind of shared access, companies will implement a public folder instead....

Server side rule is only once, you need to create it in the mailbox of the shared mailbox (so a profile that only connects to this mailbox) Deli