How to get back original email with exceeded the message's size
Hello, I have a trouble as the following. Currently my users can send email with exceeded size limit to mail server. And then user receive the response with subject: Undiliverable.... with content "Delivery has failed to these recipients or groups...." But there is no original message. So users cannot get back the content of email which they sent out. I don't know how to get back the original email for user? anyone please help. Note: Mail server: Exchange 2010 SP1. Mail client: MS outlook 2003 THanks in advance, Peace.
May 11th, 2011 4:59am

I believe it stays in the Outbox, look there.
Free Windows Admin Tool Kit Click here and download it now
May 11th, 2011 7:10am

Hi Peace, For this issue, I suggest you check the sent Item folder in Outlook or OWA, the emails may have copy there. If you cannot find the emails in sent Item, please check whether them are still in Outbox. Thanks, Evan Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 12th, 2011 5:48am

Hi Evan, Thank you for your information. Actually I find them but there is no in sent items and other places in MS outlook. I also can reintroduce the issue. Currently I don't know how to fix it. Thanks, Peace.
Free Windows Admin Tool Kit Click here and download it now
May 16th, 2011 5:36am

Hi Peace, I suggest you test in OWA, then check in Sent Item and Outbox folder. If you still cannot find the email there, please paste the exact message you got in your next post. In Outlook I suggest you can check by this way: Tools->Options->E-mail Options->Under Message handing (whether you have select Save copies of messages in Sent Item) If not, please select it, then every email you send in Outlook will have a copy in Sent Item. Thanks, Evan Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
May 17th, 2011 10:15am

Hi Evan, Thank you for your response. The following is feedback email from exchange system. Sure the option is selected in MS outlook to save sent items. Actually the email is moved to sent items after sending, I can see it and then it's also removed from sent items. So I don't have original message. ================================= Delivery has failed to these recipients or groups: Peacelo Diagnostic information for administrators: Generating server: /O=ABC/OU=EXCHANGE ADMINISTRATIVE GROUP (FYDIBOHF23SPDLT)/CN=RECIPIENTS/CN=Peace Lo#MSEXCH:MSExchangeIS:/DC=vn/DC=com/DC=ABC:VTNSSV16[523:0x000004DA:0x0000000D] #EX# =================================
Free Windows Admin Tool Kit Click here and download it now
June 4th, 2011 7:02am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics