I have Outlook 2013 running on Windows 7 Pro 64-Bit with Lync 2013 (Office 365 Pro). We are using a 3rd party TAPI app from FortiVoice. WE would like to be able to place calls directly from within Outlook either by selecting a telephone number within an email and/or via the PEOPLE (Contacts) area.
What guidelines should we use to enable this feature and not have Lync 2013 intercepting the process i.e. let OUTLOOK handle placing calls?
Thanks in advance for any feedback provided.