I have Outlook 2013 running on Windows 7 Pro 64-Bit with Lync 2013 (Office 365 Pro). We are using a 3rd party TAPI app from FortiVoice. WE would like to be able to place calls directly from within Outlook either by selecting a telephone number within an email and/or via the PEOPLE (Contacts) area.

 

What guidelines should we use to enable this feature and not have Lync 2013 intercepting the process i.e. let OUTLOOK handle placing calls?

 

Thanks in advance for any feedback provided.

Hi,

There seems no solution for this issue so far.

Here is a fix for older versions of Outlook, maybe worth a try.

http://support.microsoft.com/kb/959625/en-us

However, if it doesnt work, please try Maltes reply as the workaround in the following thread. See:

http://social.technet.microsoft.com/Forums/office/en-US/3946f1bb-cc3d-41b6-ab9c-092d62d024d1/outlook-2013-tapi-calling-with-lync-installed?forum=officesetupdeploy

Thanks.

Steve Fan
TechNet Community Support

Hello !

For those who have Outlook 2007, 2010 or 2013, Windows 7, Windows 8 or Vista, and Asterisk starting from version 1.6, I tested a new software which is called Asterlook and it works very well as a click-to-call.

Will this fix work if you don't have Lync installed?  I just upgraded to Outlook 2013 and I don't have an option to use the click to call functionality in Outlook anymore